What are the responsibilities and job description for the PROGRAM ELIGIBILITY SUPERVISOR/EXPERT position at State of Arkansas?
Position Number: 22136345
County: Pulaski
Posting End Date: August 6, 2026
This position would be a permanent liaison between the Office of Program and Grant Management and Deloitte to create system change requests, review current designs, as well as upcoming designs for accuracy. They would also work with the Project Management Organization on special projects outside of Policy Unit requirements and creation of Change Requests for the ARIES eligibility system.
They would work on research projects to include major changes within SNAP, Health Care and Transitional Employment Assistance (TEA) programs. This liaison would review all policy updates and coordinate with the PMO to ensure the system designs align with any upcoming changes.
Preferred Qualifications, specific skils and/or professional background details:
Position Information
Job Series: Program Eligibility – Career Path
Classification: Program Eligibility Supervisor/Expert
Class Code: PPE04P
Pay Grade: SGS07
Salary Range: $57,351 - $84,879
Job Summary
The Program Eligibility Supervisor/Expert is responsible for overseeing the daily operations of program eligibility staff, ensuring accurate and efficient eligibility determinations for state-administered assistance programs, and for reviewing, verifying, and determining applicant eligibility for state-administered programs. This position provides leadership, guidance, and support to a team responsible for processing applications, reviewing eligibility cases, and delivering high-quality customer service to Arkansas residents.
Primary Responsibilities
The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Supervise, train, and support a team of eligibility specialists, caseworkers, or analysts. Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility. Develop and implement strategies to improve team efficiency, accuracy, and productivity. Oversee the review and processing of program applications and eligibility determinations. Ensure accurate and timely case decisions based on program policies and applicant qualifications. Monitor case documentation, reporting, and record-keeping for accuracy and compliance. Conduct quality assurance reviews and audits to identify and correct errors. Address complex eligibility issues and escalate cases requiring higher-level review. Resolve customer complaints and inquiries in a professional and timely manner. Analyze trends in program applications, eligibility approvals, and error rates to improve operations. Prepare reports on program performance, caseload statistics, and compliance findings.
Knowledge And Skills
Strong understanding of eligibility determination processes, regulations, and case management. Ability to analyze complex cases, apply policies, and make informed decisions. Proficiency in data entry, reporting systems, and case management software. Skilled in analyzing issues, identifying solutions, and making sound judgments. Excellent verbal and written communication skills for interacting with staff, applicants, and agency officials. Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively.
Minimum Qualifications
At least three years of experience in eligibility determination, case management, social service administration, or a related field including one year in a leadership capacity.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
County: Pulaski
Posting End Date: August 6, 2026
This position would be a permanent liaison between the Office of Program and Grant Management and Deloitte to create system change requests, review current designs, as well as upcoming designs for accuracy. They would also work with the Project Management Organization on special projects outside of Policy Unit requirements and creation of Change Requests for the ARIES eligibility system.
They would work on research projects to include major changes within SNAP, Health Care and Transitional Employment Assistance (TEA) programs. This liaison would review all policy updates and coordinate with the PMO to ensure the system designs align with any upcoming changes.
Preferred Qualifications, specific skils and/or professional background details:
- Must have completed Eligibility Training for SNAP, Medicaid, and TEA.
- Must have experience reviewing ARIES cases
- Must have experience determining eligibility in ARIES
- Must have experience with system design review
- Must be able to interpret and apply policy
- Must have strong writing skills
- Must have excellent communication skills
- Must have the ability to research and interpret federal regulations
- Must be proficient in Microsoft office programs
Position Information
Job Series: Program Eligibility – Career Path
Classification: Program Eligibility Supervisor/Expert
Class Code: PPE04P
Pay Grade: SGS07
Salary Range: $57,351 - $84,879
Job Summary
The Program Eligibility Supervisor/Expert is responsible for overseeing the daily operations of program eligibility staff, ensuring accurate and efficient eligibility determinations for state-administered assistance programs, and for reviewing, verifying, and determining applicant eligibility for state-administered programs. This position provides leadership, guidance, and support to a team responsible for processing applications, reviewing eligibility cases, and delivering high-quality customer service to Arkansas residents.
Primary Responsibilities
The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Supervise, train, and support a team of eligibility specialists, caseworkers, or analysts. Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility. Develop and implement strategies to improve team efficiency, accuracy, and productivity. Oversee the review and processing of program applications and eligibility determinations. Ensure accurate and timely case decisions based on program policies and applicant qualifications. Monitor case documentation, reporting, and record-keeping for accuracy and compliance. Conduct quality assurance reviews and audits to identify and correct errors. Address complex eligibility issues and escalate cases requiring higher-level review. Resolve customer complaints and inquiries in a professional and timely manner. Analyze trends in program applications, eligibility approvals, and error rates to improve operations. Prepare reports on program performance, caseload statistics, and compliance findings.
Knowledge And Skills
Strong understanding of eligibility determination processes, regulations, and case management. Ability to analyze complex cases, apply policies, and make informed decisions. Proficiency in data entry, reporting systems, and case management software. Skilled in analyzing issues, identifying solutions, and making sound judgments. Excellent verbal and written communication skills for interacting with staff, applicants, and agency officials. Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively.
Minimum Qualifications
At least three years of experience in eligibility determination, case management, social service administration, or a related field including one year in a leadership capacity.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Salary : $57,351 - $84,879