What are the responsibilities and job description for the PROGRAM ELIGIBILITY SPECIALIST II position at State of Arkansas?
Position Number: 22098072 County: Arkansas
Posting End Date: June 12, 2026
Job Summary:
The LTSS Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, and a commitment to delivering high-quality customer service.
This position requires computer keyboarding skills, excellent verbal and written communication skills, ability to utilize current phone system, occasional travel, and ability to sit for extended periods of time. Position assignments are dependent on fluctuating workloads and employee resources as determined by management staff.
Special Requirement: (Preferred Skills/License/Experience/Travel, Shift Work, etc.)
Some travel including overnight, lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time including riding in a vehicle, extensive computer work utilizing Microsoft Office Suite, occasional overtime, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. This position is governed by FSLA and approved overtime is compensated.
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Position Information
Job Series: Program Eligibility – Career Path
Classification: Program Eligibility Specialist II
Class Code: PPE03P
Pay Grade: SGS06
Salary Range: $52,137 - $77,163
Job Summary
The Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state-administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, proficiency in computer keyboard, excellent verbal and written communication, and a commitment to delivering high-quality customer service.
Primary Responsibilities
Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations. Verify applicant information, including income, assets, residency, and household composition, in accordance with program guidelines. Maintain case records and documentation in compliance with state and federal regulations. Monitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed. Identify potential discrepancies or fraudulent applications and escalate cases for further review. Provide clear and professional communication to applicants regarding eligibility requirements, application processes, and program benefits. Assist clients with completing forms, gathering necessary documentation, and understanding their case status. Address applicant inquiries and resolve eligibility-related issues in a timely and empathetic manner. Educate applicants on program policies and available resources to ensure full transparency. Ensure compliance with state and federal regulations governing program eligibility. Conduct quality control checks and audits to maintain accuracy in eligibility determinations. Generate reports and case summaries as required for internal review and audits.
Knowledge And Skills
Proficiency in data analysis, record management, and case processing systems. Strong problem-solving skills to assess and resolve eligibility issues effectively. Ability to interpret program policies and apply them to individual cases. Ability to prepare, present, and review oral and written information and reports. Ability to explain complex program requirements to applicants in a clear, professional, and compassionate manner. Strong focus on accuracy in reviewing applications, verifying documents, and maintaining records. Ability to prioritize tasks, handle multiple cases, and meet deadlines efficiently.
Minimum Qualifications
At least two years of experience in eligibility determination, case management, social service administration, or a related field.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Posting End Date: June 12, 2026
Job Summary:
The LTSS Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, and a commitment to delivering high-quality customer service.
This position requires computer keyboarding skills, excellent verbal and written communication skills, ability to utilize current phone system, occasional travel, and ability to sit for extended periods of time. Position assignments are dependent on fluctuating workloads and employee resources as determined by management staff.
Special Requirement: (Preferred Skills/License/Experience/Travel, Shift Work, etc.)
Some travel including overnight, lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time including riding in a vehicle, extensive computer work utilizing Microsoft Office Suite, occasional overtime, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. This position is governed by FSLA and approved overtime is compensated.
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Position Information
Job Series: Program Eligibility – Career Path
Classification: Program Eligibility Specialist II
Class Code: PPE03P
Pay Grade: SGS06
Salary Range: $52,137 - $77,163
Job Summary
The Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state-administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, proficiency in computer keyboard, excellent verbal and written communication, and a commitment to delivering high-quality customer service.
Primary Responsibilities
Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations. Verify applicant information, including income, assets, residency, and household composition, in accordance with program guidelines. Maintain case records and documentation in compliance with state and federal regulations. Monitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed. Identify potential discrepancies or fraudulent applications and escalate cases for further review. Provide clear and professional communication to applicants regarding eligibility requirements, application processes, and program benefits. Assist clients with completing forms, gathering necessary documentation, and understanding their case status. Address applicant inquiries and resolve eligibility-related issues in a timely and empathetic manner. Educate applicants on program policies and available resources to ensure full transparency. Ensure compliance with state and federal regulations governing program eligibility. Conduct quality control checks and audits to maintain accuracy in eligibility determinations. Generate reports and case summaries as required for internal review and audits.
Knowledge And Skills
Proficiency in data analysis, record management, and case processing systems. Strong problem-solving skills to assess and resolve eligibility issues effectively. Ability to interpret program policies and apply them to individual cases. Ability to prepare, present, and review oral and written information and reports. Ability to explain complex program requirements to applicants in a clear, professional, and compassionate manner. Strong focus on accuracy in reviewing applications, verifying documents, and maintaining records. Ability to prioritize tasks, handle multiple cases, and meet deadlines efficiently.
Minimum Qualifications
At least two years of experience in eligibility determination, case management, social service administration, or a related field.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Salary : $52,137 - $77,163