DEPT OF AGRICULTURE

The Mission of our Agency is to protect the health and safety of Arizona consumers, advance and support Arizona agriculture, and safeguard commerce.

Supporting farming, ranching and agribusiness in Arizona by protecting plants and animals, issuing agriculture and environmental licenses, inspecting farming practices and overseeing commerce standards and measurement devices.

Address:  Central Licensing Department 
1010 W. Washington Street, Phoenix AZ 85007

Salary: $37,440.00 - $41,600.00 

Grade: 15

Closing Date: May 20, 2026

The Arizona Department of Agriculture is currently recruiting for 2 to 4 reliable self-starters to join our licensing team as a Customer Service Representative II.

The positions perform task related to answering customer inquiries received via telephone, in-person, or through applications; correspondence concerning the various programs which relate to the issuance of licenses and permits regulated by the Department of Agriculture. The position is fast paced and requires the successful candidates to be able to change task frequently.

The positions require employees to work in the office 5 days a week and have good attendance. The duty post for the position is located in our downtown Phoenix office located at 1010 W. Washington Street, Phoenix AZ.
The Department is willing to train the right candidate for our Customer Service positions.

Duties to include but not limited to:

• Work with the Central Licensing Customer Service Team to administer licensing programs, including Credentials; Feed; Fertilizer; Pesticide; Seed; Aquaculture, Dairy, Eggs, and Meat; Native Plant; Livestock Brands; Equine Hauling and Rescue Registration; Pest Management Licensing.
• Answer phones, respond to emails, and assist with walk-in customers.
• Enter data, collect fees, make deposits, and balance accounts.
• Respond to customer complaints and complicated problems.
• Follow policies, procedures, laws, and rules.
• Perform other duties as assigned.

Knowledge of:
• Customer service techniques.
• Federal/state rules, regulations, policies, and procedures.
• Arizona Revised Statues dealing with licensing functions.
• Microsoft Word, Excel, Outlook, Access, and Google Suite.
• Other software programs related but not limited to: Meat, Dairy, Egg, Aquaculture, Brands, and Equine.
• Basic math and computation methods, money handling procedures, and working knowledge of accepted accounting principles.

Skills in:
• General accounting principles including cash handling.
• Customer service techniques including face-to-face, telephone, and email interactions.
• Oral and written communication.
• Interpreting rules, regulations, polices and procedure, and explaining those rules etc. to the general public.

Ability to:
• Prioritize and manage time.
• Exercise good judgment within established guidelines.
• Work within a team environment.
• Multitask and change task frequently
• Adjust to changes in policies and procedures.
• Verbally communicate with walk-in customers.

Bilingual (Spanish)
1 or more years working in an office environment

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Agriculture offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Mandatory condition of Employment for all employees who meet the eligibility and membership criteria defined in statue. Current contribution rate is 12.00%. Enrollment eligibility will become effective after 27 weeks of employment.

If you have any questions please feel free to contact Melissa Meek at mmeek@azda.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.