What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE 2 position at State of Arizona?
DEPARTMENT OF VETERANS' SERVICES
For Veterans and those who care for them.
RESTORATIVE NURSING ASSISTANT
Job Location:
Arizona State Veterans' Home - Phoenix
4141 North S Herrera Way
Phoenix, Arizona 85012
Posting Details
Salary: $16.75 - $20.50 hourly (DOE)
Grade: 13
Closing Date: January 22, 2026
Job Summary
Would you like to be part of an amazing team that helps veterans thrive? At the Arizona Department of Veterans' Services (ADVS), we are committed to serving and honoring veterans, service members, and their families by ensuring that they receive the highest quality services so they can thrive for a lifetime!
We are looking for compassionate Restorative Nursing Assistants. This important position is responsible for performing tasks related to the operation of resident restorative services.
Your Rewards
Knowledge, Skills & Abilities (KSAs):
Benefits
The Arizona Department of Veterans' Services offers a comprehensive benefits package to include:
Retirement
Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.
Contact Us
If you have any questions please feel free to contact Paul Sharp at psharp@azdvs.gov or (602) 781-7032 for assistance.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
For Veterans and those who care for them.
RESTORATIVE NURSING ASSISTANT
Job Location:
Arizona State Veterans' Home - Phoenix
4141 North S Herrera Way
Phoenix, Arizona 85012
Posting Details
Salary: $16.75 - $20.50 hourly (DOE)
Grade: 13
Closing Date: January 22, 2026
Job Summary
Would you like to be part of an amazing team that helps veterans thrive? At the Arizona Department of Veterans' Services (ADVS), we are committed to serving and honoring veterans, service members, and their families by ensuring that they receive the highest quality services so they can thrive for a lifetime!
We are looking for compassionate Restorative Nursing Assistants. This important position is responsible for performing tasks related to the operation of resident restorative services.
Your Rewards
- The opportunity to receive a pension and healthcare benefits for a lifetime!
- Generous paid time-off benefits
- Wellness, employee assistance programs, plus so much more!
- Provide the highest quality direct care services to veterans
- Participate in facility meetings, training sessions, and the implementation of the Arizona Management System (AMS) to achieve continuous improvement and efficiency
- Use and develop your potential within a supportive team environment
- Provide restorative nursing services as designated by the Licensed Nurse and/or Therapist to assist residents to increase independence in mobility
- Assist and instruct Certified Nursing Assistants in the proper delivery of ADL care such as transfers, positioning, exercise, feeding, toileting, and the proper use of assistive devices
- Document resident’s participation and response to restorative nursing care
- Complete and record residents weights on a weekly or monthly basis
- Maintain stock or equipment and a safe, neat, and efficient working environment
- Remain actively involved in AMS processes such as Huddle Boards, Problem Solving, Job Breakdown Sheets, Success Tracking, and Standardized work
- Participate fully in the QAPI process, our Quality Assurance and Performance Improvement program mandate by CMS
Knowledge, Skills & Abilities (KSAs):
- Restorative practices and techniques of group and individual programs
- Principles, methods, materials and equipment used in physical therapy, occupational therapy and/ or speech language pathology
- Hazards for residents during treatment, precautions to be observed in lifting and moving residents, and if necessary, precautionary, and remedial measures
- Basic medical and rehabilitation terminology, documentation and reporting practices
- Motivating residents to maximize participation as deemed appropriate by individual treatment plans
- Establishing and maintaining effective working relationships with residents, coworkers and residents' families
- Observation of resident response to interventions and programs
- Demonstrating various therapeutic interventions
- Demonstrating proper application or use of assistive devices and equipment
- Lift and reposition residents without restrictions
- Identify abnormal or unusual responses or conditions of residents that require reporting to the licensed nurse
- Operate a variety of therapeutic equipment
- Experience in a healthcare environment
- Previous experience as a Certified Nursing Assistant in a skilled nursing facility
- Completion of an on-the-job restorative aide orientation program
- Active certification as a Certified Nursing Assistant in Arizona
- A valid fingerprint clearance card issued by the Arizona Department of Public Safety
- Possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on State business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see A.AC. R2-10-207.11).
Benefits
The Arizona Department of Veterans' Services offers a comprehensive benefits package to include:
- Sick leave
- Vacation with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Health and dental insurance
- Retirement plan
- Life insurance and long-term disability insurance
- Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Retirement
Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.
Contact Us
If you have any questions please feel free to contact Paul Sharp at psharp@azdvs.gov or (602) 781-7032 for assistance.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Salary : $17 - $21