What are the responsibilities and job description for the Field Service Technician position at State Industrial Products?
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The Account Manager (Field Service Technician) is responsible for driving sales growth, performing preventative maintenance, executing installations, managing route completion, and overseeing collections within an assigned territory. This role conducts routine preventative service visits to existing customers, ensuring optimal equipment performance and chemical usage while identifying opportunities for additional products and services. Responsibilities include inspecting results (glasses, silverware, laundry), verifying chemical dosing (titration), documenting findings, performing repairs or adjustments, managing chemical inventory, facilitating product delivery, and collecting payments when necessary.
Position Responsibilities
State Cleaning Solutions, a division of State Industrial Products, is a rapidly growing sales and service provider. We serve the hospitality and healthcare marketplace by designing, implementing and maintaining cleaning and sanitization programs. Our customers include restaurants, hotels, care homes and institutions among many others. State Cleaning supplies the equipment and chemicals needed to ensure customer and guest satisfaction, then backs up our programs with an extensive 24/7 service network.
EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.
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- Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
- Work-life balance. We work a typical Monday-Friday 8a-4p work day with a rotating on-call schedule. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO.
- Benefits and Perks. We offer competitive compensation based on sales retention and service metrics, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance.
- Are you a hands-on person with maintenance experience?
- Are you mechanically inclined and like to make repairs?
- Are you tired of long hours in your role with no chance for financial rewards or advancement?
The Account Manager (Field Service Technician) is responsible for driving sales growth, performing preventative maintenance, executing installations, managing route completion, and overseeing collections within an assigned territory. This role conducts routine preventative service visits to existing customers, ensuring optimal equipment performance and chemical usage while identifying opportunities for additional products and services. Responsibilities include inspecting results (glasses, silverware, laundry), verifying chemical dosing (titration), documenting findings, performing repairs or adjustments, managing chemical inventory, facilitating product delivery, and collecting payments when necessary.
Position Responsibilities
- Meet or exceed targets for routing efficiency, preventative maintenance standards and account retention on a monthly, quarterly, and annual basis
- Perform comprehensive preventative maintenance services, ensuring equipment is safe, compliant, and operating effectively
- Conduct equipment installations, removals, and after-hours service calls as needed
- Ensure account retention within the assigned core business territory
- Identify and recommend additional ancillary products and services based on customer needs
- Document service results and chemical inventory using handheld devices and route history documentation
- Replenish and maintain assigned inventory
- Assist with district and inter-district coverage when required
- Enforce and support corporate policies, guidelines, and safety standards consistently and professionally
- Complete all required documentation, reports, and administrative tasks accurately and on time
- Maintain regularly scheduled company vehicle maintenance (oil changes, tire rotations, washes, etc.
- High school diploma or GED required
- Background in customer service and/or sales required
- Prior experience in mechanical repair strongly preferred
- Proven ability to sell value-added products and services
- Strong mechanical aptitude with the ability to install, repair, and maintain dish machines, laundry systems, and housekeeping dosing equipment (plumbing, electrical, mechanical)
- Demonstrated ability to troubleshoot and resolve complex, multi-disciplinary issues
- Ability to prioritize tasks, manage time effectively, and meet deadlines
- Strong customer service orientation with a solution-focused mindset
- Ability to operate company vehicles in compliance with fleet policy
- Ability to consistently lift up to 60 lbs
State Cleaning Solutions, a division of State Industrial Products, is a rapidly growing sales and service provider. We serve the hospitality and healthcare marketplace by designing, implementing and maintaining cleaning and sanitization programs. Our customers include restaurants, hotels, care homes and institutions among many others. State Cleaning supplies the equipment and chemicals needed to ensure customer and guest satisfaction, then backs up our programs with an extensive 24/7 service network.
EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.
#IND2