Credit & Collections Manager

We Have a Dedicated Crew Of More Than 700 Innovative And Dedicated Employees. Here Are a Few Reasons Why We’d Make a Great Team

• Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
• Work-life balance. We work a typical Monday-Friday 8a-5p work day. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO. And take advantage of our hybrid work model, by working from home 2 days per week.
• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance. We offer an on-site gym and an annual wellness program. Our corporate office is also a nicotine-free facility.
  
  
  

Position Summary

The Credit and Collections Manager is responsible for overseeing the credit approval process and ensuring alignment with the organization’s risk tolerance and financial objectives. This role leads and develops the credit team to reduce delinquency, improve cash flow, and enhance credit-related processes. The manager collaborates cross-functionally to refine existing policies and implement scalable solutions that support business growth.

Position Responsibilities

• Establish and maintain credit standards, including criteria for credit limits, special payment terms, and customer risk assessments
• Prepare, analyze, and present monthly, quarterly, and annual credit and collections reports; ensure financial data is accurate and aligned with company records
• Oversee the collections process for delinquent accounts, ensuring timely and professional follow-up to maximize recovery and minimize bad debt
• Develop and implement credit strategies; recommend policy updates based on risk analysis, business needs, and market conditions
• Monitor customer accounts to ensure data accuracy and identify potential credit risks.
• Ensure daily operations comply with corporate and departmental policies and procedures
• Supervise and support credit team members in executing effective collection efforts and achieving performance targets
• Recruit, onboard, and train new credit department staff; provide ongoing coaching and professional development
• Identify and implement opportunities to automate, streamline, or improve credit department workflows and processes
• Perform additional duties and special projects as assigned by management
  
  
  

Position Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• 5–7 years of progressive experience in credit management, credit analysis, or a similar financial role, with a strong record of performance
• In-depth knowledge of credit evaluation, risk assessment, and collections processes
• Proven ability to build strong relationships and communicate effectively across all levels of an organization
• Skilled in negotiation and conflict resolution, with a tactful and professional approach to sensitive financial matters
• Strong analytical and problem-solving abilities, with sound judgment and attention to detail
• Highly organized and self-driven, capable of managing multiple priorities in a fast-paced environment
• Proficiency in ERP and accounting systems (e.g., SAP, Oracle, NetSuite), with advanced Microsoft Excel skills
  
  
  

The Company

Since 1911, State Industrial Products has helped customers "Care for Work Environments"®. Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.

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