What are the responsibilities and job description for the CCC Acquisition Specialist position at State Farm?
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!
Responsibilities
Responsibilities:
Acquisition Specialists are part of our Customer Care Center (CCC) team helping support our enterprise growth initiatives. CCC Acquisition Specialists are sales minded and dedicated on closing the deal. They are focused on quoting and binding new auto and fire product sales in support of our Enterprise growth initiatives.
The Customer Care Center supports our customers 24 hours/7 days a week. Our team members work in a shift environment that includes irregular hours, weekends, and holidays based on workload and job requirements. Schedules may change based on business need. We have the following types of shifts and openings:
- Full-time
- Morning
- Afternoon/Evening Shifts
*** Schedules require availability on the weekends***
Please Note:
- Start Date: Monday February 7, 2022
- Mandatory Training lasts 12 weeks in duration.
- After training, associates will work approximately 80% at home and 20% in the office.
Training: Selected candidates will participate in 12 weeks of mandatory training that is paid at the same hourly rate as after training! Training schedules will vary based on shift and role. The training continues beyond day one as well.
Training hours will be 11:30 am – 8:00 pm EST
- Onboarding: 2/07 – 2/09
- Core Training: 2/10 – 4/08 (Monday – Friday)
- Nesting Week 1: 4/11 – 4/15 (Monday - Friday)
- Nesting Weeks 2 and 3: 4/16, 4/19 – 4/22 and 4/23, 4/26 – 4/29 (Saturday, Tuesday - Friday)
Our compensation package includes…
- Competitive Starting Pay at $19.75/hr.
- Opportunity for incentive compensation based on binding new policies
- 10% shift differential available for specific hours and weekends
- Merit reviews are conducted annually and may include performance-based pay increases as well as a bonus based on company results.
New team members within the Customer Care Center department may be considered for other opportunities after 12 months of service.
Qualifications
Acquisition Specialists are full-time opportunities requiring licensing. This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s) in order to maintain employment. Competitive candidates have a minimum three years customer service sales experience, omni-channel preferred, and will successfully complete all required training in order to provide a remarkable customer experience. We are looking for the following skills:
- Communicates clearly, professionally and empathetically via phone and written correspondence
- Leverages sales, marketing, and influence skill set to assist with acquisition and retention of State Farm policyholders
- Knows where to find answers to a variety of insurance related questions while helping the customer understand what will happen next
- Handles multiple computer applications while helping customers on the phone while maintaining quality records in a fast-paced collaborative team environment
- Thrives on accountability to your team, your work and your schedule!
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