What are the responsibilities and job description for the Licensed Customer Service Representative position at State Farm - Zempel Insurance?
Role Description
This is a full-time on-site role for a Licensed Representative located in Lake Mills, WI. The Licensed Customer Service Representative will be responsible for handling customer inquiries, providing support to customers, ensuring customer satisfaction, and enhancing the customer experience. Daily tasks will include answering phone calls, responding to emails, processing transactions, and resolving any issues or concerns that customers may have.
Qualifications
- Customer Service Representatives, Customer Support, and Customer Service skills
- Experience in ensuring Customer Satisfaction and enhancing Customer Experience
- Excellent interpersonal and communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Relevant experience in the insurance industry is a plus
- Valid State Farm Insurance license or ability to obtain one promptly
Customer Relationship Management: Build and maintain relationships with customers, providing education on insurance products and policy options.
Administrative Support:: Answer phones, handle documents, and manage customer inquiries and records.
Sales and Growth: Assist in agency growth by promoting State Farm products and meeting marketing goals.
Salary : $33,000 - $50,000