What are the responsibilities and job description for the Customer Service Specialist position at State Farm Insurance Agency?
About our Agency
Our agency opened in 2016 and has grown into a team of 11 who are focused on developing professionals and delivering strong service to our customers. We have two offices located in Fairport and Canandaigua, NY. We believe in giving our team the tools and support they need to build a strong future. Our culture is ideal for young professionals looking to take their first step into the professional world. We focus on providing the training, structure, and mentorship needed to become successful insurance and financial professionals. If you’re motivated, eager to learn, and ready to build a long-term career, this could be a great place to get started and grow.
Role Description
This is a full-time, on-site role based in Canandaigua, NY, for a Customer Service Specialist. The Customer Service Specialist will handle day-to-day client interactions, ensuring a positive customer experience. Responsibilities include assisting clients with inquiries, resolving issues, providing product and service information, coordinating with other agency team members, and maintaining high levels of customer satisfaction. The role requires effective communication, attention to detail, and a customer-first mindset.
Qualifications
- Customer Service, Customer Satisfaction, and Customer Support skills
- Strong understanding of Customer Experience and the ability to enhance client interactions
- Proficiency in Phone Etiquette for professional and effective communication
- Exceptional at problem-solving, detail-oriented, able to multitask, organization skills, and time-management skills.
- Ability to work in a fast-paced environment and adapt to client needs
- High school diploma or equivalent; additional education or certifications in relevant fields are a plus
- Proficiency with basic computer applications and customer service software
Benefits
- License reimbursement
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Team outings quarterly
Compensation $40,000.00 - $60,000.00 per ye
Salary : $40,000 - $60,000