Customer Service Representative

Customer Service Account Manager | State Farm Agent Team Member | $55.5K–$87.5K Bonuses

Seeking a stable, rewarding career in a respected industry, with a competitive base salary, performance bonuses, and comprehensive training from day one? The Dean J. Verno State Farm Agency in Doylestown is hiring a Customer Service Account Manager to support our customers across Pennsylvania, Delaware, and Maryland.

In this role, you will serve as a trusted point of contact for our customers, managing policy changes, assisting with claims, and conducting coverage reviews to ensure every customer is properly protected. We are looking for a professional who values building lasting relationships, takes ownership of results, and consistently goes above and beyond.

Position Overview:

• $55,500–$87,500/year: Base salary plus performance bonuses.

• Full-time, in-office position.

• P&C license preferred; licensing provided for the selected candidate.

• Profit sharing.

• 401(k) with up to 4% employer match.

• Health benefits.

• Paid time off including vacation and personal/sick days.

• Opportunities for advancement within our agency.

Position Responsibilities:

• Serve as a dedicated point of contact and build long-term customer relationships.

• Process policy changes, endorsements, and coverage updates.

• Assist customers through the claims process with care and clarity.

• Conduct coverage reviews and recommend options that better protect customers.

• Support the onboarding of new customers to ensure a positive start.

• Follow up proactively to keep customer coverage current.

• Maintain accurate records in our agency systems.

Position Requirements:

• 1 year in a customer-facing role. Insurance, banking, retail, call center, automotive, and hospitality experience all apply.

• Demonstrated record of meeting goals and earning recognition for performance.

• Confident, clear communicator on the phone and in person.

• Proactive and self-motivated, with strong follow-through.

• Coachable, organized, and committed to professional growth.

If you are a customer-focused professional seeking a long-term career with competitive compensation, strong benefits, and opportunities for growth alongside an established team, we encourage you to apply today.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.