What are the responsibilities and job description for the Customer Service Representative position at State Farm Agent?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is crucial in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to analyze situations effectively. As a Customer Service Representative, you will be the first point of contact for our customers, helping to resolve inquiries and enhance their overall experience.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Analyze customer issues and provide appropriate solutions or escalate as necessary.
- Communicate clearly and effectively with clients to ensure understanding of their needs.
- Maintain accurate records of customer interactions and transactions in our computerized system.
- Provide information about products and services, assisting customers with their selections.
- Collaborate with team members to improve service delivery and client satisfaction.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Handle sales inquiries and promote additional services when appropriate.
Experience
- Previous experience in customer service or call center environments is preferred.
- Strong typing skills and proficiency in using computer systems for data entry and management.
- Excellent communication skills in English; multilingual abilities are a plus.
- Ability to analyze situations quickly and make informed decisions.
- A background in client services or sales is advantageous but not mandatory.
- A positive attitude with a commitment to providing outstanding customer service.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Freeport, IL 61032 (Preferred)
Ability to Relocate:
- Freeport, IL 61032: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $20
