What are the responsibilities and job description for the Customer Service Rep and Sales Representative position at State Farm Agent?
State Farm® is committed to helping individuals manage life's uncertainties, recover from unexpected events, and achieve their dreams. With a legacy spanning over 90 years, State Farm agents have built strong, lasting relationships with customers across the United States. Serving diverse communities, the company is represented by more than 19,000 agents dedicated to providing exceptional service and trusted solutions. Driven by the mission to act as a good neighbor, State Farm continues to uphold its reputation as a respected leader in the insurance and financial services industry.
This is a full-time, on-site role located in Salisbury, MD, for a Customer Service Representative and Sales Representative. Responsibilities include assisting customers with insurance inquiries, providing personalized solutions, processing policy updates, and promoting products that meet individual needs. The role involves proactive engagement to maintain strong customer relationships while identifying opportunities to offer additional products and services.
- Customer service skills, including active listening, problem-solving, and conflict resolution
- Sales skills, such as relationship building, product knowledge, and upselling
- Strong verbal and written communication skills
- Organizational abilities for handling multiple tasks and meeting deadlines
- Proficiency in using CRM tools and office software
- Motivation to achieve goals and willingness to complete necessary licensing exams
- Prior experience in a customer-facing role or sales is a plus
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred