What are the responsibilities and job description for the Customer Retention Specialist - State Farm Agent Team Member position at State Farm Agent?
Benefits
Linda MacDonald State Farm
2645 Cleveland Ave NW
Canton, OH 44709-3301
Full-Time | In-Office
Deliver Exceptional Service. Strengthen Relationships. Support Growth.
Linda MacDonald State Farm is seeking a customer-focused Customer Retention Specialist who is passionate about helping people, building long-term relationships, and delivering a high-quality service experience. This role is ideal for someone who leads with empathy, communicates effectively, and takes pride in being a trusted resource for customers.
If you enjoy working closely with clients, maintaining strong relationships, and contributing to a positive team environment, this is an excellent opportunity to build a long-term career in the insurance industry.
Licensing Requirement (Job Contingent)
This position is contingent upon obtaining required insurance licenses.
As a Customer Retention Specialist, you will focus on supporting existing customers, managing renewals, and maintaining strong relationships. You will play a key role in ensuring customer satisfaction, improving retention, and contributing to overall agency growth.
This is a service-first role with opportunities to identify additional coverage needs and support agency objectives through thoughtful, needs-based conversations.
Responsibilities
Communicate with existing customers regarding renewals, coverage options, and policy updates
Review accounts and assist with changes, endorsements, and updates as needed
Provide professional, empathetic support during service and claims-related conversations
Build strong relationships to support retention and long-term customer satisfaction
Identify opportunities to enhance coverage and support customer needs when appropriate
Maintain accurate and detailed documentation of customer interactions
Collaborate with team members to meet retention and service goals
Ensure compliance with agency standards and applicable regulations
Qualifications
Strong interpersonal and relationship-building skills
Effective communication and active listening abilities
Detail-oriented with strong organizational skills
Problem-solving mindset with a focus on customer experience
Ability to multitask in a fast-paced environment
Prior Customer Service Or Account Management Experience Preferred
Ability to meet licensing requirements outlined above
What We Offer
Competitive base salary plus performance-based incentives
Full support through the licensing process
Ongoing training and professional development
A collaborative, service-focused team environment
Opportunities for long-term growth within the agency
Equal Opportunity Employer
Linda MacDonald State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
Ready to Build a Career Helping Customers?
If you enjoy supporting customers, building relationships, and being part of a team that values service and growth, apply today to join Linda MacDonald State Farm.
Compensation: $45,000.00 - $65,000.00 per year
My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Canton, OH And Help Customers With Their Insurance And Financial Services Needs, Including
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
Linda MacDonald State Farm
2645 Cleveland Ave NW
Canton, OH 44709-3301
Full-Time | In-Office
Deliver Exceptional Service. Strengthen Relationships. Support Growth.
Linda MacDonald State Farm is seeking a customer-focused Customer Retention Specialist who is passionate about helping people, building long-term relationships, and delivering a high-quality service experience. This role is ideal for someone who leads with empathy, communicates effectively, and takes pride in being a trusted resource for customers.
If you enjoy working closely with clients, maintaining strong relationships, and contributing to a positive team environment, this is an excellent opportunity to build a long-term career in the insurance industry.
Licensing Requirement (Job Contingent)
This position is contingent upon obtaining required insurance licenses.
- Property & Casualty license must be obtained prior to your Day 1 start (full support provided)
- Life & Health license must be obtained within 90 days of your start date
- We provide guidance, resources, and support to help you successfully complete the licensing process
As a Customer Retention Specialist, you will focus on supporting existing customers, managing renewals, and maintaining strong relationships. You will play a key role in ensuring customer satisfaction, improving retention, and contributing to overall agency growth.
This is a service-first role with opportunities to identify additional coverage needs and support agency objectives through thoughtful, needs-based conversations.
Responsibilities
Communicate with existing customers regarding renewals, coverage options, and policy updates
Review accounts and assist with changes, endorsements, and updates as needed
Provide professional, empathetic support during service and claims-related conversations
Build strong relationships to support retention and long-term customer satisfaction
Identify opportunities to enhance coverage and support customer needs when appropriate
Maintain accurate and detailed documentation of customer interactions
Collaborate with team members to meet retention and service goals
Ensure compliance with agency standards and applicable regulations
Qualifications
Strong interpersonal and relationship-building skills
Effective communication and active listening abilities
Detail-oriented with strong organizational skills
Problem-solving mindset with a focus on customer experience
Ability to multitask in a fast-paced environment
Prior Customer Service Or Account Management Experience Preferred
Ability to meet licensing requirements outlined above
What We Offer
Competitive base salary plus performance-based incentives
Full support through the licensing process
Ongoing training and professional development
A collaborative, service-focused team environment
Opportunities for long-term growth within the agency
Equal Opportunity Employer
Linda MacDonald State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
Ready to Build a Career Helping Customers?
If you enjoy supporting customers, building relationships, and being part of a team that values service and growth, apply today to join Linda MacDonald State Farm.
Compensation: $45,000.00 - $65,000.00 per year
My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Canton, OH And Help Customers With Their Insurance And Financial Services Needs, Including
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
Salary : $45,000 - $65,000