What are the responsibilities and job description for the Agency Office Manager position at State Farm Agent?
Company Description
A thriving State Farm Agency in the Palm Beach County area. We are a well-known office that is professionally staffed and pleasantly decorated, greeting clients with live, bilingual phone and reception support. The staff is consistently exceeding agency & personal financial goals, while enjoying plenty of paid time off and popular benefits like agency-matched retirement savings. The tenured agent-owner has spared no expense to create a comfortable, professional work environment and will continue to do so.
Role Description
This is the dream-come-true opportunity for an agency manager who wishes they had joined State Farm's highly acclaimed Agent Aspirant program earlier in their career. The mastery you have achieved in managing and growing a State Farm Agency can now be recognized and highly compensated.
The Office Manager will oversee staff & operations, leading by example. You will ensure the sales and service teams are supported to provide excellent client experiences that lead to multi-line, long-term loyalty.
Qualifications
- Deep, tenured knowledge of State Farm processes for sales, service, and systems is mandatory
- Strong Communication and Customer Service skills, as the final escalation point for resolution when needed
- A reputation as the driving force behind agency growth
- Ability to manage multiple priorities, stay organized, and identify problems early
- Expertise with State Farm software
- Recruiting experience, with an excellent eye for talent
- 2-20 and 2-18 or equivalent