What are the responsibilities and job description for the Work Study - IT Help Desk position at State Fair Community College?
Responsibilities:
- Providing general technical support and information to students, faculty, and staff via phone, email, or in person.
- Assisting IT staff with basic tasks, such as troubleshooting hardware and software issues, resetting passwords, and updating software.
- Maintaining inventory of checkout equipment.
- Refilling paper trays and consumables on Pay for Print printers on a scheduled rotation.
- Assisting with special projects as assigned.
- Must have excellent written and verbal communication skills to provide quality support to walk-in customers in a timely and accurate manner.
- Recommendation to have skills and/or interest in customer service, PC hardware, software applications, and operating systems.
- Must be able to acquire, maintain and increase knowledge of supported products, printers, software, and hardware.
- Ability to work with and impart knowledge to both novice and advanced customers.
- Ability to follow policies and instructions.
- Ability to work with limited supervision and display a sense of urgency in assigned tasks.
- Must display a high level of professionalism in appearance, attitude, and work ethic.
- Ability to work proactively and cooperatively with ITS staff and part-time employees within Information Technology.
This position is a part of the Federal work-study program, to qualify you must be a State Fair Community College student enrolled in the current semester and eligible for Financial Aid thorough the Federal Work-study program.
The job is in a fast-paced environment that requires good communication, customer service and problem solving skills. Candidate will possess a working knowledge of computers, excellent oral and written communications skills, demonstrate student centeredness and be able to interact with a broad range of people with diverse backgrounds in a positive manner. Demonstrate a commitment to the philosophy and mission of the community college.
Employment will require a criminal background check at college expense. Preference is given to Missouri residents.
AA Statement: SFCC is an equal opportunity employer. It is the policy of State Fair Community College not to discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, ancestry, national origin, or veteran status in its educational programs, activities or employment as required by law in regard to admissions, awarding financial aid, access to courses and programs, and all student services as well as the recruitment, admission and retention of students.
Student Work Study Positions are funded based on student FASFA status on a per semester basis. If you are a SFCC student, please check with our Financial Aid Department to see if you qualify.
If you do not qualify for Work Study, this position will be paid with department funds.
Student workers cannot work more than 17 hours a week.