What are the responsibilities and job description for the Branch Sales Manager (2401) position at State Department Federal Credit Union?
Description
At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.
Benefits And Perks Of SDFCU Include
State Department Federal Credit Union is seeking a Branch Sales Manager to lead the overall performance, culture, and strategic direction of the branch. This role is accountable for driving sustainable growth, delivering exceptional member experience, and ensuring operational excellence across all branch functions. The manager oversees daily operations, develops and coaches employees, strengthens member relationships, and ensures the branch meets or exceeds financial, service, compliance, and productivity goals.
Essential Duties And Responsibilities
Required Skills and Competencies:
At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.
Benefits And Perks Of SDFCU Include
- Diversity and Inclusion: Work in an environment that values and respects all team members
- Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
- Flexible Work Options: Potential work-from-home options after the introductory period
- Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance
- Tuition Reimbursement: Support for your ongoing education and career development
- Parking Incentives: Financial incentives for your daily parking
- Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
- Gym Reimbursement: Stay healthy with our gym membership reimbursement program
- Team Bonding: Participate in company and team bonding events that foster a collaborative work environment
State Department Federal Credit Union is seeking a Branch Sales Manager to lead the overall performance, culture, and strategic direction of the branch. This role is accountable for driving sustainable growth, delivering exceptional member experience, and ensuring operational excellence across all branch functions. The manager oversees daily operations, develops and coaches employees, strengthens member relationships, and ensures the branch meets or exceeds financial, service, compliance, and productivity goals.
Essential Duties And Responsibilities
- Leads all branch staff through effective hiring, onboarding, coaching, performance management, and professional development.
- Assigns responsibilities, delegates appropriately, and builds employee capability to ensure strong operational coverage and future leadership readiness.
- Oversees daily branch operations to ensure efficient workflows, accurate transaction processing, and consistent adherence to policies, procedures and regulatory requirements.
- Maintains comprehensive knowledge of all credit union products,services, and promotions to support staff effectiveness and member engagement.
- Ensures high-quality member service across all product lines, including deposit accounts, lending services, digital banking, and specialized offerings.
- Responds to member concerns, exercises decision-making authority within established guidelines, and ensures timely resolution of issues. .
- Monitors branch cash operations, including ordering, balancing, reconciliation, and compliance with security and audit standards.
- Partners with internal departments such as Enterprise Knowledge Solutions, Audit, and Collections to maintain accurate records, resolve discrepancies, and support risk-mitigation efforts.
- Communicates operational updates, performance expectations, and organizational priorities through regular staff meetings and ongoing communication.
- Manages the branch budget, monitors expenses, and contributes to achieving financial, operations, and member-experience goals.
- Supports training initiatives by observing staff interactions, providing coaching, and ensuring consistent service delivery standards.
Required Skills and Competencies:
- Minimum three years of experience with a credit union or related financial services company, with at least two years of supervisory or management experience in leading, motivating and developing a successful sales and service team.
- Associate’s degree in finance or related field, or an equivalent level of professional experience
- Knowledge of general financial institution policies and procedures.
- Cash management experience.
- Excellent organizational skills.
- Excellent verbal and written communication skills.