What are the responsibilities and job description for the Information Technology Specialist 3, Item #00877 position at State Comptroller, Office of the?
You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program (see below), or eligible to transfer to this title under Section 70.1 or 52.6 of the Civil Service Law.
70.1 Transfer:
For a 70.1 transfer to this title, you must have one year of permanent competitive service in an approved 70.1 title allocated to a salary grade 21 or above.
52.6 Transfer:
For a 52.6 transfer to this title, you must have one year of permanent competitive service in an approved 52.6 title allocated to a salary grade 21 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
55-b/c program:
This position may be designated 55 b/c and is subject to verification of applicant eligibility.
For a 55 b/c appointment, you must:
70.1 Transfer:
For a 70.1 transfer to this title, you must have one year of permanent competitive service in an approved 70.1 title allocated to a salary grade 21 or above.
52.6 Transfer:
For a 52.6 transfer to this title, you must have one year of permanent competitive service in an approved 52.6 title allocated to a salary grade 21 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
55-b/c program:
This position may be designated 55 b/c and is subject to verification of applicant eligibility.
For a 55 b/c appointment, you must:
- Possess the minimum qualifications for the selected title as established by the Department of Civil Service and listed on the most recent exam announcement. (Information Technology Specialist 3 » Department of Civil Service (ny.gov),
- Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary)
- Have a current Eligibility Letter from the NYS Department of Civil Service, www.cs.ny.gov/rp55/, and be able to provide it to the Human Resources Office upon request.
Duties Description
- Create and maintain system documentation, as well as diagram the infrastructure of entire systems.
- Collaborate and actively participate with other Chief Information Office (CIO) units to troubleshoot problems within the Office of the State Comptroller’s (OSC) infrastructure.
- Support and maintain processes developed to automate, deploy, and/or support services offered by the Internet Services Administration (ISA) unit.
- Monitor and complete routine health checks of supported software.
- Administer software user management for supported applications.
- Apply security fixes and feature packs on regularly scheduled intervals for all ISA supported software.
- Create and manage detailed plans used for software upgrades.
- Manage software initiatives and policies.
- Oversee software design, installation, configuration, and performance of new software installations as well as upgrades to current systems.
- Create, modify, maintain scripts, plan, and coordinate the scheduling of scripts.
- Provide on-call support for nightly batch processing.
- Ensure previous night’s batch processing results are reviewed each morning, resolving any outstanding issues.
- Coordinate problem resolution between teams.
- Collaborate and communicate with staff/teams across the organization to ensure OSC objectives and customer needs are adequately addressed.
- Communicate the status of assignments and projects, issues/resolutions, significant decisions, pending matters and conflicting priorities to management.
- Provide recommendations to management regarding organizational initiatives.
- Plan and supervise the activities of subordinate staff to ensure ISA duties are performed accurately and timely according to established priorities and division goals/strategies.
- Direct and supervise staff by communicating objectives and expectations, allocating resources, assigning tasks/projects, reviewing progress/deliverables, providing constructive feedback, etc.
- Prepare and deliver timely and detailed performance reviews.
- Review and approve required administrative records (timecards, TDS entries, telecommuting journals, etc.).
- Encourage professional development for team members and develop training plans that will enhance the team’s ability to deliver solutions.
- Provide staff with training opportunities including, but not limited to on-the-job training, vendor sponsored events and formal outside training.
- Oversee development of subordinate staff through knowledge transfer across the team.
- Lead staff to promote collaboration within the organization.
- Address personnel and performance issues timely and with discretion.
Additional Comments
Knowledge, Skills, and Abilities:
o Linux
o RedHat
o Windows
o Translating business requirements into technical specifications including flowcharts and technical diagrams.
o Experience with unit testing and facilitating user acceptance testing with business customers.
- Demonstrated experience in IIS (Internet Information Services) (1 year to 2 years).
- Demonstrated experience including, but not limited to:
o Linux
o RedHat
o Windows
- Demonstrated experience installing and upgrading enterprise application server software.
- Demonstrated experience in UNIX Shell Scripting, Hypertext Preprocessor (PHP), Practical Extraction and Report Language (PERL), or JavaScript is desirable.
- Demonstrated experience in analysis, design, and the ability to interact with both technical and business staff, including vendors.
- Experience should include, but not be limited to:
o Translating business requirements into technical specifications including flowcharts and technical diagrams.
o Experience with unit testing and facilitating user acceptance testing with business customers.
- Demonstrated experience with File Transfer Process (FTP) protocols and methodologies.
- Demonstrated experience in troubleshooting enterprise systems and determining where issues exist within system architectures.
- Demonstrated ability to transfer knowledge associated with technical and time management skills.
- Demonstrated ability to interact appropriately with users and understand the organizational structure.
Information Technology Specialist 4, SG-25 Item#00864
State Comptroller, Office of the -
Albany, NY
Information Technology Specialist 2 - 6566
Information Technology Services, Office of -
Albany, NY
Information Technology Specialist 4 - 8858
Information Technology Services, Office of -
Albany, NY
