Front Desk Supervisor | State College TownePlace Suites

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

Responsibilities
Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotels has an exciting opportunity with State College's newest addition, TownePlace Suites by Marriott State College! Join our opening team and be part of bringing a brand-new hospitality experience to the heart of Happy Valley.

Our 89-suite extended-stay hotel is conveniently located just minutes from the State College Regional Airport and the Nittany Valley Sports Centre, offering guests a comfortable and convenient home base for business, leisure, and extended stays.

Each suite is thoughtfully designed with fully equipped kitchens, modern workspaces, and comfortable living areas to help guests feel right at home. As a member of our opening team, you'll have the opportunity to help create exceptional guest experiences while building the culture and service standards of a new property from the ground up.

Located in the heart of Happy Valley, TownePlace Suites by Marriott State College is the perfect place to jump-start or grow your hospitality career. Join Shaner Hotels, an award-winning hospitality leader, and discover where your career can take you!

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.