What are the responsibilities and job description for the Deposit Operations Specialist position at State Bank?
The Deposit Operations Specialist must be a critical thinker and proactive problem solver with a history of working efficiently and effectively, meeting deadlines and following projects through to completion. Ability to work in a fast-paced environment and manage multiple tasks with minimal supervision while delivering the highest level of customer service to both internal and external customers is essential. Must maintain the highest level of discretion and management of confidential and sensitive information.
Essential Functions:
- Process all incoming and outgoing wire transfers
- Review mobile and ATM deposits
- Process Canadian items
- Review daily maintenance reports for audit control
- Process Loomis Cash Vault account entries
- Handle department Document Imaging
- Cross train to perform as back up to other Deposit Operations functions
- Provide superior internal and external customer service
- Maintains a working knowledge of policies, procedures, standards and workflow
- Assists other areas of the Bank, when necessary
- Follows all State Bank customer service standards
- Participates in bank wide training program
Qualifications:
- High School education required
- Possesses an understanding of financial institution products and services as gained through a minimum of two years of bank branch experience or previous operational experiance
- Advanced knowledge and use of Microsoft Office Products
- Previous customer service experience and a positive work ethic is required
Skills and Abilities
- Possesses excellent communication, computer, math, and customer service skills
- Performs a variety of tasks while remaining oriented and
organized - Must be able to prioritize to meet deadlines
- Exhibits excellent judgement in handling confidential information. Ability to work and support a team environment is a must
- Display effective time management skills