Central Operations Supervisor

Under the direction of the Central Operations Manager, the primary responsibilities of this position are to oversee management and supervision of the bank’s back-office payments and document processing operations which include ACH, wire transfer, instant payments, checks, proof and positive pay.  Mail, document destruction and ordering supplies are also included in this position.  There is a heavy emphasis on fraud detection and mitigation.  This individual should have past successes in leading a team that maintains a balanced approach, and is committed to delivering exceptional customer experiences, while maintaining high levels of efficient outcomes, and meeting compliance and regulatory requirements.

Essential Duties And Responsibilities

• Under the direction of the Central Operations Manager, oversee and support various back-office operations of the bank such as ACH, wire transfer, instant payments, checks, proof and positive pay.
• Design and implement operational standards and performance goals.
• Time Management including PTO requests and timesheet approvals for direct reports.
• Supervise direct reports.  This includes hiring, scheduling, assigning job duties, time sheet and PTO approvals, coaching, and performance management.

• Analyze business needs, highlight process to meet expectations including gaps, and recommend opportunity for continued improvement.

• Lead workflow analysis planning to ensure the most current and productive technology is in place to enhance outcomes, streamline workflow, reduce costs and improve internal and external service.

• Find and develop solutions and efficiencies to better serve our customers and other bank departments.
• Management of Operations policies, procedures and Knowledge Base solutions.   
• Maintain awareness of general banking laws, regulations and programs that will impact current processes and make mid-course corrections as needed and/or implement new policies.
• Other duties as assigned.

Minimum Qualifications

• Prior banking experience, with knowledge of back-end bank processes as listed above
• Must pass a credit and background check
• Must be at least 18 years of age

Preferred Qualifications

• Bachelor’s degree in a business-related field
• Two years of bank operations experience
• Workplace experience managing a team
• Experience with Information Systems
• AAP Professional (ACH)

Skills

• Self-motivated, with a high degree of organizational skills.  Ability to set and meet priorities
• Ability to problem solve with minimal direction
• Discretion with customer and employee confidential information
• Strong communication skills, with the ability to create clear and concise written procedures and instructions, and provide clear and concise verbal instructions
• Strong computer skills, with expertise in Microsoft Word, Microsoft Excel, Microsoft Access, Adobe Acrobat, and other support software
• Ability to learn and effectively utilize bank systems and programs
• Strong telephone communication skills
• Attention to detail
• Honesty and integrity when faced with an ethical dilemma