Client Services Representative (20 hours)

Job Summary

Responsible for delivering exceptional customer service to our banking customers. The Client Services Representative must go beyond handling customer transactions in a timely and professional manner, to engage customers and optimize ways to maximize their banking experience. Cross-sells bank products and processes customer transactions including but not limited to deposits, withdrawals, check cashing, remittances, and opening of new accounts. Complies with Federal and state laws and follows Bank policies and procedures.

ESSENTIAL FUNCTIONS:

• Processes transactions timely and accurately including deposits, withdrawals, cash advances, stop payments, blocks, wire transfers, remittances and any other transactions needed by customers.
• Develops strong knowledge of bank products and services; recommends bank services that align with customer needs and cross sells effectively.
• Follows bank policies and procedures, operates cash drawer in accordance with bank cash limits, balances cash drawer independently and complies with the Bank’s over/short policy.
• Opens and closes customer accounts, including but not limited to checking, savings, and certificates of deposits.
• Achieves highlevel professional standards with work processes and outcomes. Processes transactions within authorized limits, which includes checkcashing limits and obtains managerial approval on all required transactions; completes servicing transactions accurately and efficiently, which may include maintaining a cash drawer, cash handling and balancing. Monitors and checks work for precision, clarity, and completeness; produces quality results.
• Contributes to the fulfillment of department and bank objectives and goals. Including but not limited to making phone calls to cross sell bank products, attending sales blitz events, and participating in sales programs to generate new customers.
• Orders, receives, verifies and distributes cash.
• Admits customers to safe deposit boxes.
• Leverages tools and resources to ensure accurate and consistent information of bank products and services and connects those to customer needs.
• Researches customer inquiries and ensures satisfactory resolution. Resolves technical and tactical issues related to account opening process, teller and customer service transactions.
• Where appropriate, actively takes advantage of all sales opportunities, crossselling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for nonbanking products.
• Maintains proper security controls regarding currency and negotiable instruments. Reviews reports in order to adequately identify and report all cash transactions and monetary purchases as required by the bank’s BSA/AML reporting and recordkeeping procedures.
• Supports Bank compliance efforts by completing compliance and other technical training workshops as assigned. Ensures compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations including but not limited to: BSA and OFAC requirements, Regulation E, Regulation GG, and ACH Rules.
• Performs duties to ensure proper identification and information gathering of all parties subject to SBIC’s Customer Information Program (CIP) and Customer Due Diligence Programs.
• Reviews reports to detect Suspicious Activity and files required reports to the BSA Officer or designee as found.
• Adheres to Bank policies and procedures and complies with all United States Federal and State Regulations including the Bank Secrecy Act, AntiMoney Laundering Act, Elder Abuse Law, USA PATRIOT Act, and OFAC laws and their implementing regulations. Complies with Wage and Hour regulations, including but not limited to taking meal and rest periods timely, recording time accurately, and reviewing/approving timecard.
• Detects Suspicious Activity and files required reports to the BSA Officer or designee as found.
• Other duties assigned by the supervisor or branch manager that are appropriate to the position.
• Regular and punctual attendance is required.
  
  

REQUIREMENTS:

• High School diploma or equivalent
• Minimum 1 year related and/or training in banking or highvolume cash handling.
  
  

SKILLS AND KNOWLEDGE:

• Excellent client service and communication skills with the ability to interact with a variety of bank clients.
• Knowledge of Federal Banking regulations pertaining to customer accounts.
• Experience with FIS core banking application or other banking software.
• Must be well organized and selfdriven to meet deadlines.
• Demonstrated ability to follow policies and procedures with written instructions as well as verbal instructions or directions from the manager.
• Ability to work branch hours, including weekends and some evenings.
  
  

QUALIFICATIONS:

To perform this job successfully, an individual must be able to meet minimum qualifications. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.