What are the responsibilities and job description for the Dispatch Assistant position at Stat Experts - Beltsville?
We are a fast-paced logistics company looking to immediately fill our Quality Control Dispatcher Assistant position in our Beltsville location. We have been servicing our clients for over 20 years and have achieved incredible growth creating a need for new dispatch/quality control positions. Starting pay is $22/hr.
These will be full-time, entry-level positions with advancement potential for the right candidates. Hours will be Monday-Friday 10:30-19:00 with opportunities for overtime on rotating weekend shifts. Please visit our website for more information www.statexperts.com
As a Dispatcher assistant you will be part of a skilled dispatch team maintaining our fleet of on-demand and route drivers across the country. Due to the time-sensitive nature of our business, multi-tasking must be a strength and candidates are strongly encouraged to maintain positive attitudes with enthusiasm and high energy throughout the day.
Your duties may include:
- Must have multi-tasking abilities and can thrive in a fast-paced environment that changes daily
- Answering calls and emails from clients, drivers, and other staff members/offices
- Communicating vital information regarding shipments to clients and drivers
- Build professional rapport with the fleet and establish mutual understanding of clients' concerns and needs
- Screen phone calls and route to the appropriate parties
- Enter orders through phone or email accurately and effectively
- Research and analyze route pickups efficiently
- Follow up with issues from pickups and/or deliveries
- Review workload and ensure pickups occur properly
- Assist train and maintain driver fleet
Requirements:
- Full-time including after-hours and weekends
- Working knowledge of Baltimore & Washington D.C. Metropolitan areas
- Active listener with excellent communication skills
- Ability to multi-task, prioritize and manage time effectively
- Thrive in a fast-paced environment
- Proficiency in Microsoft Office
- Ability to work well under pressure
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22