Technical Alignment Manger

Stasmayer is seeking a skilled and motivated Technical Alignment Manger. Though manager is in the title this is not a people management role. This is a client facing technical Level 2 person that evaluates and aligns a client’s technology to predefined best practices. We are looking for a Unicorn with great customer service and communication skills that has excellent technical skills to join a high-performing support team. This role provides technical guidance and client recommendations on technology use, security, and compliance to external clients and internal staff, playing a key part in maintaining reliable and efficient IT operations.

Overview:

The Technical Alignment Manager is responsible for meeting with clients on a scheduled basis and ensuring their technology is aligned to industry and Stasmayer best practices and standards. In addition, this role is responsible for prospect assessments, onboarding discovery visits of new clients, and other onboarding duties. This role requires consistent high‑quality communication and strong documentation skills. Strong technical skills including firewall and networking experience are required. AI background and an eagerness to embrace AI is a plus

Principal Responsibilities:

• Provide technical alignment for client systems, including workstations, servers, networks, wireless, firewalls, switches and line‑of‑business applications.
• Troubleshoot and resolve network, connectivity, and performance issues across wired and wireless environments, make recommendations on replacements and upgrades.
• Provide technical discovery and documentation for new clients during onboarding.
• Perform day of kick off task as part of the onboarding team.
• Meet or exceed team metrics for performance.
• Perform assessments of potential new clients for the sales team.
• Work with vCIO’s on strategic planning for clients and Stasmayer.

Principal Requirements:

• Prior technical support experience, or equivalent hands‑on IT experience/consulting
• Proven ability to manage and prioritize your time effectively
• Professional demeanor with a strong focus on customer satisfaction
• Excellent written and verbal communication skills
• Experience with wireless access point (AP) networking and troubleshooting
• Hands‑on experience supporting Windows Server and Windows desktop operating systems
• Experience configuring and troubleshooting networking and security devices (Cisco,Meraki, SonicWALL, WatchGuard, HP, or comparable platforms)
• Experience supporting Microsoft 365 environments, including M365 administration and troubleshooting
• Working knowledge of Azure Active Directory
• Experience with virtualization platforms such as VMware and Hyper‑V
• Azure Virtual Desktop experience is a plus
• macOS support experience is a plus
• Experience supporting medical or law firm IT environments is a plus

Essential Interpersonal & Professional Skills:

• Strong interpersonal skills with the ability to build trust and rapport with clients and colleagues
• Positive, team‑oriented attitude with a commitment to professionalism
• Customer‑first mindset and a desire to continuously improve the client experience
• Ability to proactively communicate status updates and clearly set expectations with clients
• Strong problem‑solving skills, with the ability to analyze complex issues and evaluate multiple solutions
• Exceptional organizational skills and attention to detail
• Ability to multitask effectively and work efficiently in a fast‑paced environment
• Composed, level‑headed, and professional under pressure or during high‑impact incidents
• Commitment to quality, accountability, and continuous improvement

Certifications:

• A successful candidate may have, but is not required to have, one or more of the following CompTIA certifications, A , Network , Security
• A successful candidate may have, but is not required to have, Microsoft certifications in M365, Azure, or other MS products.
• A successful candidate may have, but is not required to have, other industry standard certifications in networking or product specific technologies.

Essential Physical & Work Requirements:

• Ability to lift and carry equipment weighing up to 50 pounds
• Ability to stand, bend, climb, and perform physical tasks for extended periods, up to a full workday as needed
• Ability to work on ladders and safely access equipment in various physical environments
• Ability to operate computers, tools, and other equipment required to perform job duties
• Ability to process information efficiently using computer systems and related technology
• Ability to read, write, and communicate effectively in English to accurately complete documentation and interact with clients and team members
• Ability to communicate courteously and professionally with customers, employees, and vendors
• Ability to work flexible hours or varied schedules when required to support operations

Growth & Career Path:

This role offers opportunities for technical growth, exposure to advanced systems, and advancement within the organization. Industry certifications are promoted and valued and every tech has a personal learning pathway to get additional industry certifications.

Stasmayer is a culture of caring. A company with a purpose and a drive to serve their customers and team members. Every team member is resourced to perform their role well.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Ability to Commute:

• North Charleston, SC 29418 (Required)

Work Location: In person

Salary : $60,000 - $75,000