Customer Success Engineer

New

Customer Success Engineer

New York

Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.

Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.

Forward is looking for a Customer Success Engineer

• Do want to create a category and help build a special company?
• Join a company that has been in market 5 years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
• We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.
  
  

What You’ll Do:

As a Customer Success Engineer for our Enterprise team, you will be responsible for providing world class post-sales technical leadership to our client base and will be onsite at our customer in NY.

Responsibilities:

• Providing advice and guidance as the Forwards subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walking customers through the various stages of adoption with Forwards Platform
• Working directly with our internal Product Management, Engineering, Sales and Marketing teams.
• Some travel (10%)
  
  

Requirements:

• B.S. Computer Science or equivalent educational experience
• 5 years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
• Must be willing to be onsite at customer location in either Charlotte, NC (hybrid)/ Jersey City, NJ/ NYC.
  
  

Experience:

• Strong understanding of Networking and Security fundamentals
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  
  

Highly Desired:

• One or more of the following certificates: CCIE, JNCIE or VCDX
• Experience in working for a startup company
• Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
• Ideal candidate will be onsite at customer location in NY
  
  

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary bonus is expected to be between $165,000/yr to $190,000/yr. The offered compensation may also include stock.

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Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.

Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.

Forward is looking for a Customer Success Engineer

• Do want to create a category and help build a special company?
• Join a company that has been in market 5 years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
• We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.
  
  

Responsibilities:

• Providing advice and guidance as the Forwards subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walking customers through the various stages of adoption with Forwards Platform
• Working directly with our internal Product Management, Engineering, Sales and Marketing teams.
• Some travel (10%)
  
  

Requirements:

• B.S. Computer Science or equivalent educational experience
• 5 years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
• Must be willing to be onsite at customer location in either Charlotte, NC (hybrid)/ Jersey City, NJ/ NYC.
  
  

Experience:

• Strong understanding of Networking and Security fundamentals
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  
  

Highly Desired:

• One or more of the following certificates: CCIE, JNCIE or VCDX
• Experience in working for a startup company
• Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
• Ideal candidate will be onsite at customer location in NY
  
  

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary bonus is expected to be between $165,000/yr to $190,000/yr. The offered compensation may also include stock.

244 results found

No results found

• Afghanistan 93
• Åland Islands 358
• Albania 355
• Algeria 213
• American Samoa 1
• Andorra 376
• Angola 244
• Anguilla 1
• Antigua & Barbuda 1
• Argentina 54
• Armenia 374
• Aruba 297
• Ascension Island 247
• Australia 61
• Austria 43
• Azerbaijan 994
• Bahamas 1
• Bahrain 973
• Bangladesh 880
• Barbados 1
• Belarus 375
• Belgium 32
• Belize 501
• Benin 229
• Bermuda 1
• Bhutan 975
• Bolivia 591
• Bosnia & Herzegovina 387
• Botswana 267
• Brazil 55
• British Indian Ocean Territory 246
• British Virgin Islands 1
• Brunei 673
• Bulgaria 359
• Burkina Faso 226
• Burundi 257
• Cambodia 855
• Cameroon 237
• Canada 1
• Cape Verde 238
• Caribbean Netherlands 599
• Cayman Islands 1
• Central African Republic 236
• Chad 235
• Chile 56
• China 86
• Christmas Island 61
• Cocos (Keeling) Islands 61
• Colombia 57
• Comoros 269
• Congo - Brazzaville 242
• Congo - Kinshasa 243
• Cook Islands 682
• Costa Rica 506
• Côte d’Ivoire 225
• Croatia 385
• Cuba 53
• Curaçao 599
• Cyprus 357
• Czechia 420
• Denmark 45
• Djibouti 253
• Dominica 1
• Dominican Republic 1
• Ecuador 593
• Egypt 20
• El Salvador 503
• Equatorial Guinea 240
• Eritrea 291
• Estonia 372
• Eswatini 268
• Ethiopia 251
• Falkland Islands 500
• Faroe Islands 298
• Fiji 679
• Finland 358
• France 33
• French Guiana 594
• French Polynesia 689
• Gabon 241
• Gambia 220
• Georgia 995
• Germany 49
• Ghana 233
• Gibraltar 350
• Greece 30
• Greenland 299
• Grenada 1
• Guadeloupe 590
• Guam 1
• Guatemala 502
• Guernsey 44
• Guinea 224
• Guinea-Bissau 245
• Guyana 592
• Haiti 509
• Honduras 504
• Hong Kong SAR China 852
• Hungary 36
• Iceland 354
• India 91
• Indonesia 62
• Iran 98
• Iraq 964
• Ireland 353
• Isle of Man 44
• Israel 972
• Italy 39
• Jamaica 1
• Japan 81
• Jersey 44
• Jordan 962
• Kazakhstan 7
• Kenya 254
• Kiribati 686
• Kosovo 383
• Kuwait 965
• Kyrgyzstan 996
• Laos 856
• Latvia 371
• Lebanon 961
• Lesotho 266
• Liberia 231
• Libya 218
• Liechtenstein 423
• Lithuania 370
• Luxembourg 352
• Macao SAR China 853
• Madagascar 261
• Malawi 265
• Malaysia 60
• Maldives 960
• Mali 223
• Malta 356
• Marshall Islands 692
• Martinique 596
• Mauritania 222
• Mauritius 230
• Mayotte 262
• Mexico 52
• Micronesia 691
• Moldova 373
• Monaco 377
• Mongolia 976
• Montenegro 382
• Montserrat 1
• Morocco 212
• Mozambique 258
• Myanmar (Burma) 95
• Namibia 264
• Nauru 674
• Nepal 977
• Netherlands 31
• New Caledonia 687
• New Zealand 64
• Nicaragua 505
• Niger 227
• Nigeria 234
• Niue 683
• Norfolk Island 672
• North Korea 850
• North Macedonia 389
• Northern Mariana Islands 1
• Norway 47
• Oman 968
• Pakistan 92
• Palau 680
• Palestinian Territories 970
• Panama 507
• Papua New Guinea 675
• Paraguay 595
• Peru 51
• Philippines 63
• Poland 48
• Portugal 351
• Puerto Rico 1
• Qatar 974
• Réunion 262
• Romania 40
• Russia 7
• Rwanda 250
• Samoa 685
• San Marino 378
• São Tomé & Príncipe 239
• Saudi Arabia 966
• Senegal 221
• Serbia 381
• Seychelles 248
• Sierra Leone 232
• Singapore 65
• Sint Maarten 1
• Slovakia 421
• Slovenia 386
• Solomon Islands 677
• Somalia 252
• South Africa 27
• South Korea 82
• South Sudan 211
• Spain 34
• Sri Lanka 94
• St. Barthélemy 590
• St. Helena 290
• St. Kitts & Nevis 1
• St. Lucia 1
• St. Martin 590
• St. Pierre & Miquelon 508
• St. Vincent & Grenadines 1
• Sudan 249
• Suriname 597
• Svalbard & Jan Mayen 47
• Sweden 46
• Switzerland 41
• Syria 963
• Taiwan 886
• Tajikistan 992
• Tanzania 255
• Thailand 66
• Timor-Leste 670
• Togo 228
• Tokelau 690
• Tonga 676
• Trinidad & Tobago 1
• Tunisia 216
• Turkey 90
• Turkmenistan 993
• Turks & Caicos Islands 1
• Tuvalu 688
• U.S. Virgin Islands 1
• Uganda 256
• Ukraine 380
• United Arab Emirates 971
• United Kingdom 44
• United States 1
• Uruguay 598
• Uzbekistan 998
• Vanuatu 678
• Vatican City 39
• Venezuela 58
• Vietnam 84
• Wallis & Futuna 681
• Western Sahara 212
• Yemen 967
• Zambia 260
• Zimbabwe 263