Operations Specialist

The Operations Specialist provides high-level operational and administrative support to the Chief Operating Officer (COO) to ensure the effective execution of StartCare’s mission, vision, and strategic goals. This role is responsible for coordinating daily operational activities, monitoring performance outcomes, and assisting in the implementation of organizational initiatives that enhance efficiency, compliance, and quality of care across all programs and sites.

The Operations Specialist serves as a key liaison between departments, helping to drive accountability, streamline processes, and ensures that the COO’s priorities are effectively communicated and executed.

Essential Duties And Responsibilities

• Support the COO in managing and monitoring organizational operations, including program performance, quality improvement, compliance, and administrative functions.
• Assist in developing and tracking operational goals, KPIs, and performance dashboards to measure progress and identify opportunities for improvement.
• Prepare reports, data analyses, presentations, and briefings for leadership meetings, board reports, and external stakeholders.
• Coordinate and track progress on organizational projects and strategic initiatives, ensuring timely follow-up on action items and deliverables.
• Collaborate with cross-functional teams to identify and implement process improvements that promote operational efficiency and alignment with regulatory standards.
• Support the development, review, and implementation of operational policies, procedures, and workflows.
• Maintain strong communication and follow-up with program leaders and administrative teams to ensure smooth day-to-day operations.
• Provide logistical support for meetings, trainings, and internal events led by the COO.
• Research, compile, and summarize data and best practices to inform operational decisions.
• Assist with special projects as assigned by the COO and senior leadership team.
• Manages COO’s calendar.
  
  

Required Qualifications & Competencies

• Bachelor’s degree in healthcare administration, Public Health, Business Administration, or a related field, or experience equivalent to required; Master’s degree preferred.
• Minimum of 3 years of experience in operations, project management, or administrative support within a healthcare or nonprofit organization.
• Strong understanding of healthcare operations, compliance standards, and quality improvement practices.
• Demonstrated ability to manage multiple priorities, deadlines, and confidential information with discretion.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication skills, including the ability to prepare professional reports and presentations.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with data management systems or project tracking tools (e.g. Monday.com).
• Ability to work collaboratively with diverse teams in a mission-driven, fast-paced environment.
  
  

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Physical Requirements

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position which are reviewed in each individual case.

While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision.

LIMITATIONS & DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

START provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.