What are the responsibilities and job description for the Program Manager position at StarsHR, Inc.?
Key Responsibilities
Program Leadership & Accountability
*Own end-to-end delivery of a complex, multi-workstream program
*Establish program vision, structure, and execution strategy
*Drive alignment across product, project, engineering, UX, vendors, and stakeholders
*Lead with authority and clarity, ensuring accountability at all levels
Operating Model & Governance
*Design and implement the program operating model (cadence, governance, decision-making, etc.)
*Establish clear roles, responsibilities, and escalation paths
*Stand up and lead steering committees and governance forums
*Ensure consistent adherence to program standards and ways of working
Planning & Execution
*Develop and maintain an integrated master roadmap across all workstreams
*Identify and manage cross-workstream dependencies
*Drive quarterly (or periodic) re-planning and prioritization
*Ensure deliverables are met on time, within scope, and within budget
Team Organization & Enablement
*Organize and structure teams for clarity and effectiveness
*Coach product managers, project managers, and leads on best practices
*Establish clear expectations for meeting readiness, deliverables, and communication
*Address gaps in performance, ownership, and execution
Stakeholder Management & Communication
*In partnership with the product managers, the program manager serves as the primary point of accountability for program status and outcomes
*Deliver clear,concise, and structured reporting to leadership
*Translate complex program details into digestible insights for non-technical stakeholders
*Facilitate alignment and resolve conflicts across teams
Risk, Issue, and Decision Management
*Proactively identify program risks, issues, and blockers
*Implement mitigation strategies and drive resolution
*Escalate critical issues with clear recommendations and decision asks
*Ensure timely and effective decision-making across the program
Financial & Vendor Oversight
*Drive program budget, forecasting, and financial tracking
*Oversee vendor performance and accountability
*Ensure contracts, procurement, and deliverables align with program goals
Additional duties may include:
*Assisting with Agile project coordination and team facilitation; supporting Agile teams by helping coordinate Scrum activities, tracking project progress, and assisting in the removal of obstacles that impact delivery.
*Supporting assigned Scrum Masters with ceremonies, including sprint planning, daily standups, sprint reviews, and retrospectives as needed
*Assisting in the coordination of project activities and tracking progress against project timelines and deliverables
*Support the Product Manager to track programmatic key results, objectives, and deliverables.
*Helping identify and escalate project-level risks, issues, or blocked work items to leadership
*Maintaining project documentation, status reports, and project tracking tools
*Assisting with communication between technical teams and business stakeholders
*Monitoring project-level progress and helping track team performance using Agile metrics and project management tools
*Contributing to project reports and presentations for leadership and stakeholder audiences
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS
*8-10 years of program or portfolio management experience
*Proven track record managing large-scale, multi-year, multi-million-dollar programs
*Experience managing multiple concurrent workstreams and cross-functional teams
*Experience working with both internal teams and external vendors
Leadership & Communication
*Demonstrated ability to lead with authority and influence without direct control
*Strong ability to coach, mentor, and elevate team performance
*Comfortable having critical, constructive conversations with senior stakeholders
*Exceptional communication skills (executive-level reporting and team-level clarity)