Senior Systems Administrator/Engineer

About StarRez

StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive!

The Role

We are seeking a motivated Senior Systems Administrator/Engineer to serve as the backbone of our global IT operations—managing, securing, and optimizing both on-premises and cloud-based systems. You'll work across platforms like Windows, Linux, M365, VMware, and more, while mentoring peers and providing hands-on support to users around the world.

You'll bring strong problem-solving skills, collaborate cross-functionally, and demonstrate technical leadership—without direct management responsibilities. ou'll handle complex technical escalations, support executive-level users, maintain and improve backend systems, and partner with the Security team on incidents and initiatives. You'll also help shape and improve both the physical and virtual workplace environments.

Role Specifics

Work Location: Denver, Colorado (Hybrid, 3 days a week in office)

Reporting Structure: This role reports to the Director, Workplace Technology.

Travel: 5% (The percentage of travel is an estimation, and it could vary up or down based on business needs throughout the year.)

Application Deadline: This role will accept applications until filled.

What You Will Own

• Serve as the primary point of escalation for all end-user issues routed through the Workplace Technology (WPT) function—owning day-to-day support and ensuring timely resolution of problems.
• Administer and maintain core infrastructure systems (Windows Server, Linux, Active Directory, DNS/DHCP, Group Policy).
• Maintain and improve Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, etc.).
• Manage and support our identity provider platform (Okta), including SSO, MFA, user lifecycle, and app integrations.
• Oversee and support virtualization environments (VMware and Hyper-V).
• Implement and maintain security and compliance controls across systems and devices.
• Provide tier 3 support and act as an escalation point for global IT issues.
• Drive automation and scripting initiatives to streamline repetitive administrative tasks.
• Participate in system upgrades, patching cycles, and disaster recovery planning.
• Collaborate with peers across global regions to implement best practices.
• Mentor IT support staff and contribute to knowledge sharing within the team.
• Monitor infrastructure performance and usage to proactively address issues.
• Assist in onboarding/offboarding, user lifecycle management, and access controls.
• Support cross-functional initiatives with People & Culture, InfoSec, and Workplace teams.
  
  

Required Qualifications

• 5 years of experience in systems administration in a mixed OS environment.
• Deep hands-on experience with:
• Windows Server, Active Directory, and Group Policy.
• Microsoft 365 & Azure AD administration.
• Linux administration (Ubuntu, CentOS, etc.).
• VMware virtualization and storage fundamentals.
• Okta administration (user provisioning, SSO, MFA policies, application integrations).
• Core networking concepts and technologies including firewalls, VPNs, switches, VLANs, DNS, and DHCP.
• Proven track record in scripting/automation (PowerShell, Bash, Python).
• Experience supporting global end users and resolving a wide range of workplace technology issues across devices, systems, and applications.
• Strong troubleshooting, communication, and documentation skills.
• Ability to operate independently while collaborating with a distributed team.
  
  

Preferred Qualifications

• Experience with Intune and JAMF for endpoint management.
• Relevant certifications (e.g., Microsoft Certified: Windows Server/Azure Administrator, JAMF 200 , CompTIA Security , VMware VCP, Okta Certified Administrator).
• Experience with monitoring tools, system logging, and audit preparation.
  
  

Reasons to join our Team:

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30 years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.
  
  

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

US - Salary Range

$110,000—$135,000 USD