What are the responsibilities and job description for the Customer Service Specialist - II position at Starrett Tru-Stone Technologies?
Starrett, Tru-Stone Technologies is an industry leading manufacturer of precision granite solutions. We are in an environmentally controlled manufacturing facility utilized for precision granite, ceramic, carbon fiber and other medium used in precision metrology applications to manufacturer of custom precision granite machine bases and accessories.
We are seeking a full time Customer Service Specialist II for our 1st shift. We are looking for detail oriented, quality minded candidates to join our team of professionals.
We offer a sign-on bonus of $2,000.00 ($1000 after 6 months and $1000 after 1 year) of successful employment. We offer competitive wages and excellent benefits package including Health, Dental, Vision, Disability and Life Insurance as well as 401k match, profit sharing, EAP, Flex, and HSA.
Come build precision products using granite and other materials to be used in the semi-conductor and other industries. You will work in our state-of-the-art, climate controlled facility located in Waite Park, Minnesota. We are in close proximity to St. Cloud, Sartell, Sauk Rapids, Clearwater and other central Minnesota cities/towns. Tru-Stone Technologies is an EEO/Affirmative Action employer.
- $2000.00 Sign-on Bonus for this Position
- Competitive Wages
- Excellent Benefit Package Include: Health, HSA with company contributions, Flex, Dental, Vision, Company Paid Long Term Disability and Life Insurance
- 401k Safe Harbor and Participation with Company Match
- Profit Sharing Bonus
- Safety Shoe and Eyewear Reimbursement
- Tuition Reimbursement
- Employees Referral Bonus
- Company and Community Events
- Reward Program
- Safety First - Always
POSITION SUMMARY
Front-line customer service and order entry role requiring quick responses to a variety of customer inquiries. Inquiries vary from routine pricing, availability & order status questions, to basic application questions, custom quotes to resolving product or shipping issues. Extensive customer interaction requiring a professional approach. Exceptional communication skills are required. Accuracy in order entry a must. This position will communicate with various departments on coordinating fast turn time on orders. Backs up the scheduler in job entry when required.
ESSENTIAL FUNCTIONS
¨ Provide customer service via telephone, email and fax.
¨ Sales order entry, customer credit verification, stock level or lead time checks, order acknowledgements
¨ Review standard and basic custom product inquiries and provide quotes.
¨ Resolve order issues from purchase order through delivery.
¨ Coordinate product returns.
¨ Support the Production Coordinator providing backup for job entry.
POSITION QUALIFICATIONS
¨ Excellent verbal and written communication skills required for internal and external communication.
¨ Ability to work in a fast-paced environment with interruptions.
¨ Ability to process and prioritize work quickly.
¨ Good computer application skills. Experience with JobBoss a plus but not required.
¨ Problem solving skills.
¨ Enjoy challenges and learning new things.
¨ Basic understanding of our products and processes.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Work Location: In person
Salary : $1,000