What are the responsibilities and job description for the Account Manager position at STARR-MATHEWS AGENCY INC?
COMMERCIAL LINES ACCOUNT MANAGER
Position Description
Job Title: Commercial Lines Account Manager
Reports to: Commercial Lines Team Leader
Job Summary: The Commercial Lines Account Manager performs the essential
functions of the position, which includes aiding Sales Executive/Producer(s), coordinating with Marketing Specialist on new and renewal marketing of accounts, and maintaining client relationships. Specific client service, data entry, and problem-solving responsibilities are required in this position. Meets service and sales delivery standards and performs essential functions to the quality and service standards developed by the agency.
Primary Responsibilities:
- Provides technical support to Sales Executive/Producer(s); specifically in analyzing client needs, coverage forms and quotations.
- Assists in new and renewal processes in coordination with Sales Executive/Producer(s) and Marketing Specialists.
- Orders and issues binders, certificates, policies, endorsements and other related items; verifies their accuracy; forwards them to client with appropriate correspondence.
- Determines if direct or agency billing is appropriate and invoices accordingly if necessary.
- Prepares worksheets and summaries of insurance, schedules and proposals as needed.
- Processes renewals in coordination with Sales Executive/Producer(s) according to agency procedures.
- Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between client and carrier.
- Verifies policy and policy change information, facilitating corrections when necessary.
- Assists the client with billing questions and payments.
- Processes incoming email, mail and phone requests, responding promptly and appropriately.
- Uses agency credit and collection policy in invoicing and pursuing prompt payments; request cancellations from the carrier according to agency standards
- Determines reasons for requests for cancellations; acts to save accounts; notifies Sales Executive/Producer(s).
Personal and Organizational Development
- Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
- Maintains a cordial and effective relationship with clients, co- workers, carriers, vendors and other business contacts.
- Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
- Interacts with others effectively by utilizing good communications skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the agency.
Knowledge, Skills and Abilities
- Intelligence, the ability and willingness to solve problems.
- Ability to communicate orally and in writing with others to explain complex issues, receives and interprets complex information, and responds appropriately.
- Ability to work well with many types of people.
- Ability to understand written and oral communication, and interpret abstract information.
- Ability to prioritize work load.
- Property, Casualty Agents License. Preferred.
- Knowledge of insurance products and usage’s. Preferred.
- Knowledge of insurance markets and reference to markets. Preferred.
- Knowledge of insurance rating and underwriting procedures. Preferred.
- Familiarity with computer, excel and word processing programs.
Working Conditions
- Fast-paced environment with significant telephone and personal disruption. Large number of multiple steps in complex system performed with accuracy and speed is essential to the successful completion of tasks.
- This job description is intended to describe the level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties.