What are the responsibilities and job description for the Bowling Host position at Starport Arcade & Bowling?
Bowling Host
Department: Bowling Operations & Arcade
Reports To: Shift Supervisor / General Manager
Position Summary
The Bowling Host greets guests, manages lane assignments, and oversees the arcade area, ensuring a smooth, enjoyable experience across both the bowling concourse and arcade floor from arrival through departure.
Key Responsibilities
- Greet guests upon arrival and assign lanes based on availability and reservations
- Fit and issue bowling shoes; maintain shoe inventory and sanitation
- Operate lane scoring systems and perform basic troubleshooting
- Explain rules, scoring, and equipment use to guests as needed
- Monitor lanes throughout shifts to ensure smooth operation and address guest needs
- Identify lane-related issues (jams, scoring errors) and escalate to maintenance when needed
- Count and verify the cash drawer at the start and end of each shift, ensuring it balances accurately, and report any discrepancies to a supervisor immediately in accordance with Starport's cash handling policy.
- Process lane payments, time extensions, and league sign-ups
- Maintain cleanliness of the concourse, seating areas, and shoe rental counter
- Manage wait times and the lane reservation queue
- Monitor the arcade floor throughout shifts to ensure games and equipment are clean, well-maintained, and in good working order
- Perform basic arcade troubleshooting (resets, stuck balls, coin jams) and escalate unresolved problems to maintenance
- Maintain the redemption prizes, including organization, stocking machines, and basic inventory of prizes
- Support league play, arcade promotions, and special events as assigned
Qualifications
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer and point-of-sale (POS) proficiency
- Prior guest service experience preferred
Physical Requirements
- Ability to stand and walk for extended periods
- Frequent bending and reaching to handle shoes, prizes, and equipment
- Occasional lifting up to 25 lbs
Cross-Training & Additional Duties
- Participate in cross-training in other departments as needed to support business and guest service needs
- Perform other duties as assigned by management
Pay: $16.00 - $18.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $16 - $18