Quality Engineering Technician I - Research and Development

Join us as a Quality Engineering Technician and put your problem-solving skills to work on products that change lives. In this role, you’ll dive into hands-on troubleshooting, uncover root causes, and team up with R&D to make sure every hearing aid and accessory is reliable, high-quality, and ready to help people hear their world more clearly.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.

Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible.

We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart: https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB

This position is responsible for providing technical support for Reliability Engineering group.  Responsibilities include troubleshooting products, determine action items and resolving problems, evaluation of components, and processes, collection of data.

JOB RESPONSIBILITIES/RESULTS

Perform failure analyze/Troubleshooting to discover failure modes and mechanisms:

• • Use troubleshooting skills and laboratory equipment effectively to find the root-cause of the failures.

Ensure that hearing aids, hearing aid accessories, and their components perform to desired specifications:

• • Perform evaluation and reliability testing of hearing aids and their accessories, components and processes.  Document results with written reports.

Perform failure analysis:

• • Follow work request to perform all failure analysis procedures & tests and report to Engineer any discrepancies.
  • Ensure work requests are clear and accurate.
  • Execute analysis in a timely manner.

Communicate Reliability issues to R&D groups:

• • Actively seek out R&D engineering to communicate results

Provide support:

• • Communicate product reliability issues to the engineer.

Product Support:

• • Support launch white glove failure analysis with timely execution of new product failure analysis
  • Process Test Report Requests for timely completion.
  • Organize Quality Lab area for maximum workflow, including equipment storage.
  • Maintain storage system for retention of test report samples.
    

JOB REQUIREMENTS

Education

• 2-year technical degree and/or 2 years’ relevant work experience required.

Experience

• Minimum 2 years’ work experience, preferably with hearing aids or related technology.

Knowledge / Technical Requirements 

• Knowledge and experience working with Microsoft Office and Excel
• Strong mechanical aptitude

Competencies, Skills & Abilities 

• Excellent organizational/documentation skills required.
• Excellent analytical skills required.
• Ability to read schematics required.
• Ability to follow written test plans independently.
• Strong soldering skills desirable.
• Good communication skills required.
• Knowledge of electronics preferred.

Equipment Operation

• Computer and associated spreadsheet/word processing software
• Microscope, RTA, Digital multi-meter, Wiring equipment, Soldering iron, Small hand tools, Environmental chambers, Cross sectioning equipment, Force Tester

Salary and Other Compensation:  

The target pay rate for this position is between $19.25 - $27.56 per hour.  Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.  

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.  

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Salary : $19 - $28