Order Management Representative

This position prioritizes daily orders in various Salesforce queues to ensure on-time delivery to our customers. Work with team members and leadership for opportunities in how we track and manage our orders through the system that will drive customer satisfaction. Collaborate with other departments, including sales, customer service, and management teams. Responsible for upholding the values and culture of the department through positivity and teamwork. Act as a support system for internal and external customers. Serve our customers with passion, purpose and excellence while adhering to company policies and procedures.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

JOB SUMMARY DESCRIPTION 

This position prioritizes daily orders in various Salesforce queues to ensure on-time delivery to our customers. Work with team members and leadership for opportunities in how we track and manage our orders through the system that will drive customer satisfaction. Collaborate with other departments, including sales, customer service, and management teams. Responsible for upholding the values and culture of the department through positivity and teamwork. Act as a support system for internal and external customers. Serve our customers with passion, purpose and excellence while adhering to company policies and procedures.

JOB RESPONSIBILITIES

• Manage Daily Order Queues
  • Monitor and close pending and aging orders
  • Utilize Salesforce Dashboards to manage your closed cases
  • Follow order requirements for third party payers and other contracts for all markets
  • Work with distribution and manufacturing facilities when requested to support customer needs
  • Advise and inform management on customer fulfillment escalations
• Meet or exceed all established scorecard requirements.
• Successfully complete all Trainings/assessments with an 80% or better outcome
• Perform other duties/responsibilities as assigned

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

• Education (i.e., 4-year college degree, license, certification)
  • Bachelor’s Degree or equivalent work experience
• Experience (i.e., years of work experience related to the job)
  • 2 Years Minimum of Professional Customer Service or Manufacturing experience preferred
  • Oracle Order Management and CRM experience preferred

Knowledge / Technical Requirements

• Strong computer foundation with ability to multi-task between numerous applications

Competencies, Skills & Abilities 

• Effective communication skills required.
• Previous experience where attention to detail is necessary for job success
• Professionalism in appearance, demeanor, and communication
• Organizational skills
• Positive "can do" attitude
• Ability to work independently and get along well in a team environment
• Natural attitude toward helping people and resolving issues
• Ability to manage multiple projects and prioritize work
• Adept at software and reporting systems
• Ability to develop and document processes
• Strong sense of urgency and ability to prioritize heavy workloads
• Exemplify Starkey's core values

Salary and Other Compensation:

The target pay range for this position is between $20.36- $25.24 per hour.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout. 

Benefits: 

The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement. 

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Salary : $20 - $25