Cash Application Specialist

Join a detail-driven finance team where you’ll play a critical role in ensuring accurate cash flow by managing daily cash applications, reconciliations, and customer payment processes. This position offers the opportunity to collaborate cross-functionally, solve complex payment issues, and deliver exceptional customer support in a fast-paced, high-impact environment.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.

Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible.

We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart: https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

Job Summary Description / Primary Purpose Of Job

This position is primarily responsible for the following Accounts Receivable functions; cash application, research and

investigation of unapplied payments, processing credit memos and to balance and reconcile cash batches to computer

generated batch totals.

Job Responsibilities/Results

• Respond to customer inquiries via phone or email in a professional manner with a high degree of accuracy
• Copy, fax, or e-mail invoices or statements as required
• Processing manual credit card transactions as needed for open invoices.
• Processing both paper check payments and Electronic Funds Transfer payments for customers daily
• Set customer up and reset passwords for online access to Financial Hub
• Document pertinent conversation with customers in Advance Collection Module
• Process refund requests, as needed
• Ensure all receipts and remittances are entered accurately into system and in a timely manner.
• Scan checks
• Process daily payments received from third-party payors
• Post daily cash receipts and adjustments
• Processing of cash receipts accurately which includes: ACH Exceptions, Lockbox, Wires, EDI, and Desktop Deposits
• Apply cash based on Customer specific remit requirements
• Complete cash batches as assigned in date order
• Access bank websites daily to complete cash application

• Perform account reconciliation regularly.
• Reconcile daily cash receipts posted to system generated batch totals
• Work with cross functional teams to resolve outstanding Cash Application issues
• Process requests to correct misapplied payments
• Analyze customer payment trends to correct prior applications as needed to mirror customer remit detail
• Analyze unapplied cash batches or reports daily
• Ensure all customer payments are entered by all month end closes and complete all cash applications for the month end (assuming the proper back up and remittance are available).

• Online Payment Portal
• Verify customers online form for accuracy
• Create customers online account access: create username and password within 24 hours.
• Assist customers with password rest.
• Inactive customers’ accounts
  

Job Requirements

Education

• High School diploma or equivalent required.
  
  

Experience

• Minimum 3 years of experience working in account receivable or cash application.
  
  

Knowledge / Technical Requirements

• Minimum 3 years of experience working on cash application or account reconciliation.
  
  

Competencies, Skills & Abilities

• Good communication skills required.
• Good 10-key skills required
• Excellent phone skills required
  
  

WORK CONTEXT

• Standard office conditions. Jobholder may be required to work overtime.
  
  

Salary And Other Compensation

The target pay rate for this position is between $20.36 - $25.95 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.