Leasing Consultant

Leasing Consultant

WE OFFER OUR EMPLOYEES FREE HEALTH INSURANCE!!

Position Description

General responsibilities include oversight of the leasing process within parameters of company policies and focusing on resident retention by providing excellent customer service at all points of contacts with residents, prospective residents and all other internal and external customers. Has authority and responsibility to perform the functions and tasks described in the job description.

LEASING DUTIES:

• Walk tour route and show units daily to make sure everything is clean and prepared for tours
• Respond to all leads in a timely manner and record all related activity in Entrata.
• Obtain all pertinent information from prospective resident during initial contact and enter in Entrata immediately.
• Set specific appointments when possible to tour vacant units
• Utilize consultative sales process to lease apartments
• End every tour by inviting the prospective resident to apply for apartment prior to their departure.
• If prospective resident opts not to apply at time of tour, follow up at minimum 3 times with at least one point of contact taking place via telephone.
• Lease applications should be completed and submitted online when possible
• Review application in its entirety making certain applicant as signed all required documents and agreements prior to processing screening.
• Collect all fees as required per company policy prior to processing screening and/or reserving an apartment for applicant.
• Verify back up for application as required per company policy.
• Screen application in Entrata immediately upon receipt of application fee payment
• Adhere to screening results with any requests for override being presented to Community Manager and Regional Manager
• Collect required administrative fee prior to reserving apartment off market.
• Prepare all lease documents including back up addenda as required by company policy
• Complete pet interview and appropriate form for any dog that will be residing in apartment if applicable prior to approving application.
• Prepare welcome letter and distribute to applicant
• Obtain back up account information for required utilities
• Utilize file audit checklist when preparing all move in files
• Review lease agreement and all addenda with applicant and collect all required signatures, documents, information, fees and payments due prior to giving applicant possession of apartment home.
• Walk apartment home prior to move in to make certain it is 100% make ready per company standards and provide maintenance with a work order for any items that need to be addressed prior to move in.
• Follow company policy with regards to compiling finalized move in file and submit to Assistant Manager for review and approval.

GENERA OFFICE DUTIES:

• Provide excellent customer service at all points of contact
• Stand and greet all individuals entering the leasing office
• Assist resident(s) with package retrieval
• Answer telephones in a timely manner. Check voice mail immediately if you are unable to do so.
• Accept work orders, enter in Entrata immediately, print and deliver to maintenance in the manner established by Community Manager
• Document all points of contact with resident(s) or prospective resident(s) in activity section of Entrata
• Assist with lease renewal program by calling, emailing and preparing all renewal documents as assigned by Community Manager
• Follow up with new residents within 7 days of move in
• Contact every resident once their work order is completed to ensure all work has been done and they are satisfied with the service they received and document in Entrata activity section.
• Updated internet ads including Craigslist daily
• Participate in outreach marketing program as assigned by Community Manager
• Plan and assist with resident social events
• Assist Assistant Manager with rent collections as needed verifying that balance is paid in full prior to accepting payment from Resident(s).
• Check email throughout the day and respond accordingly
• Complete Fair Housing course annually
• Always follow all Fair Housing laws
• Complete standard Grace Hill training courses monthly as assigned

JOB REQUIREMENTS

• Must have valid driver’s license and dependable transportation
• Ability to analyze and interpret data
• Ability to handle stressful situations in a calm demeanor in order to diffuse and resolve any situation that may arise.
• Ability to operate all office equipment including a telephone system, computer system, copier, scanner, fax machine etc.
• Ability to utilize and demonstrate reasonable understanding of all computer software programs including but not limited to Microsoft Office, Outlook, Excel, internet web browsers as well as any management software programs in use.
• Ability to work varying job schedule including evenings and weekends is required or necessary to complete assigned job duties.
• Job is intermittently sedentary but requires mobility a daily basis including the ability to climb stairs
• Ability to work in office setting but will have daily exposure to outdoor environments including heat, cold, rain or any other weather conditions.
• Ability to use repetitive motion of hands, wrists and fingers while utilizing computers or writing as needed.
• Must have normal range of vision to complete required paperwork, operations of a computer or any equipment such as a golf cart.
• Must have normal range of hearing and speech to communicate with others on the phone or in person on a regular basis.
• Must always adhere to company professional dress code unless otherwise approved by Regional Manager or Director of Human Resources.

This job description is inclusive of but not limited to the job specifications contained herein. Additional duties or job functions may be required as deemed necessary by the Community Manager, Regional Manager or any other Corporate Team Member.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $19