What are the responsibilities and job description for the Customer Service Team Lead position at STARK?
STARK is seeking to hire an experienced Customer Service Lead for our Calhoun Georgia location. This role will be responsible for leading a group of CSR's and advicing team members on day-to-day operations.
Hiring/Retention Bonus up to $1,000 within the first year!
Job Description
Team Leadership & Operations
Company Info
About Us:
With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.
Our Mission
To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.
Our Heritage
Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.
Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Hiring/Retention Bonus up to $1,000 within the first year!
- bonus details provided during the interview
Job Description
Team Leadership & Operations
- Lead a group of CSRs and advise team members on day-to-day operations
- Support other team leads and Director of Customer Service
- Assist leadership in operational priorities and process improvements
- Monitor operational reporting and communicate trends to management
- Manage end-to-end order processing with accuracy and timeliness
- Oversee inbound/outbound email and phone communications with customers and dealers
- Respond to customer comments, tickets, and inquiries professionally
- Handle dealer phone calls as a knowledgeable point of contact
- Maintain shipping and logistics documents including BOLs and packing lists
- Utilize Infor M3 ERP for order entry, tracking, and account management
- Customer Focus — Delivers timely, accurate, and professional service at every touchpoint
- Communication — Communicates clearly and confidently across email, phone, and internal channels
- Leadership — Guides and supports team members while fostering accountability and collaboration
- Attention to Detail — Ensures accuracy in order processing and documentation
- Problem Solving — Identifies issues quickly and develops practical, customer-centered solutions
- Systems Proficiency — Skilled in navigating ERP, CRM, and operational platforms
- Infor M3 ERP
- HubSpot CRM
- Email & phone-based customer communications
Company Info
About Us:
With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.
Our Mission
To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.
Our Heritage
Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.
Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Salary : $1,000