Investigative Services Incident Reviewer

The IA Incident Reviewer is responsible for receiving, screening, reviewing, documenting, organizing, and routing incident reports submitted to Stark DD Investigative Services by the Service and Support Administration (SSA) Department. This position serves as a critical quality-control function to help ensure that incident reports are complete, accurate, appropriately categorized, and ready for review within the Investigative Services workflow.

The IA Incident Reviewer will review all incident reports to identify missing documentation, inconsistencies, unclear narratives, potential reporting concerns, and information requiring clarification or follow-up by the appropriate staff. The position supports the quality, consistency, and timeliness of the incident reporting process, but does not independently conduct investigations, make investigative findings, or determine the outcome of an investigation.

Incident Report Review and Initial Screening:

• Receive incident reports and related documentation submitted for review by the Service and Support Administration (SSA) Department through the Brittco electronic reporting system.
• Establish and maintain an organized process that identifies newly received reports, documents receipt, and tracks each report through the initial review and follow-up review stages.
• Verify and confirm that submitted reports contain sufficient information and any supporting documentation as required by applicable procedures, and reporting protocols in accordance with OAC 5123-17-02.
• Review reports for basic completeness, including the identification of the individual involved, date and time of the incident, location, description of the event, persons involved, immediate actions, notifications, and other required information, as applicable.
• Identify missing, incomplete, conflicting, or unclear information that may prevent a report from progressing through the established intake process.
• Identify duplicate submissions, or reports associated with previously submitted incidents, and documentation that may need to be linked to an existing report.
• Determine whether a report is administratively ready for further review or requires clarification, correction, or additional documentation before it can proceed.
• Document any outstanding requirements, communications, and actions taken to resolve identified deficiencies.
• Route reports that meet established intake requirements to the appropriate next step in the Investigative Services workflow.
• Notify the Investigative Services Manager of significant concerns, recurring issues, time-sensitive matters, or issues that cannot be resolved through routine administrative follow-up
• Must participate in the SCBDD on-call process one time every six (6) months.
• Cross-training in MUI intake duties. Will assist with providing intake support as determined necessary

• Incident Classification-Routing and Quality Assurance:

  • Promote consistent application of incident reporting requirements and classification standards.
  • Monitor reports awaiting corrections, supplemental documentation, routing to the next stage of the process, or managerial follow-up (as necessary).
  • Maintain a review process focused on completeness, timeliness, accuracy, and appropriate documentation.
  • Identify reports that have remained incomplete or pending beyond established processing expectations and bring them to the attention of the Investigative Services Manager.
  • Person-centered planning is the foundation for services, supports, monitoring, supervision, and coordination. All incident review and investigative activities are performed with a focus on the individuals receiving services.

Must possess the knowledge, skills, and abilities necessary to accurately review incident documentation for completeness, clarity, and compliance with applicable policies and procedures; consistently apply incident classification criteria; identify discrepancies and documentation deficiencies; and effectively communicate required corrections. Must demonstrate strong organizational skills, attention to detail, and effective written and verbal communication. Must meet eligibility requirements for Ohio DODD Investigative Agent certification; SSA certification preferred. Must maintain a valid Ohio driver's license, proof of insurance, and an acceptable annual BMV check. Must be able to perform essential job duties satisfactorily, with or without reasonable accomm
From: Stark County Board of Developmental Disabilities