What are the responsibilities and job description for the Clerk - Service & Support Administration position at Stark County Board of Developmental Disabilities?
Performs a variety of clerical tasks within the SSA Department related to the generation, organizing and storage of information; handles reception desk and customer service duties. All duties, general and specialized, included in this description will be cross trained for shared assignment and backup.
- Uses computer for spreadsheets, word processing, database management, and other applications. Types, enters data, formats, proofreads, and edits documents or computer files.
- Maintains, coordinates, and distributes interoffice communications. Prepares letters, memos, and other correspondence for department staff, to include dictated and written correspondence for all SSA services.
- Copies, scans, collates, and distributes SSA related documents, including scanning duties of required documents as directed. Files documents in appropriate sections which correspond to the master file index.
- Handles main and departmental switchboard and reception duties to include: directing and/or routing callers to proper location and/or extension, paging if necessary; takes messages for staff as needed; signs in and directs visitors to internal contacts ensuring safety policies and procedures are followed. Handles delivery and pick up items.
- Announces emergency codes as directed or by policy and procedure. Assists with security of building and staff by following all agency sign-in procedures. Participates in and assists with monthly drills - fire, storm, and tornado.
- Provides general information to the public, enrollees, families, and staff regarding Board services.
- Maintains cross training of various duties of all department clerks to provide back-up coverage as necessary. Covers for lunches, breaks, and days off of other clerks. Assists staff with scheduling conference room space at SSA/IS office.
- Maintains records in an organized fashion prior to submission into the Intellivue system. Prepares documents for scanning in Intellivue archiving program; scans and retrieves documents from Intellivue; performs annual file purging.
- Completes assigned Random Moment Time Study.
- Attends assigned meetings and takes notes as directed. Records and processes minutes and other reports for committee and department meetings.
- Performs filing tasks to assist the SSAs to maintain up-to-date files on program individuals. Creates initial file folders for case assignment and retrieves relevant documents from SSA’s work space; inserts and/or deletes a variety of documents pertaining to each file as needed.
- Assists with event coordination including, but not limited to, communicating with appropriate vendors, processing mailers, attending planning meetings and tracking.
- Performs miscellaneous filing tasks, copying tasks, mailing (preparing and receiving of US Postal mail, interoffice mail, etc.), and other office related duties and tasks, as directed.
Required Experience:
High school diploma or general education degree (GED); Prior experience in a clerical role, proficient computer skills, along with excellent organizational skills.
From: Stark County Board of Developmental Disabilities
Benefits:
Health, dental, and life insurance, Ohio Public Employees Retirement System, Vacation, Sick, and Personal Days along with Voluntary Benefits, Employee Wellness Program, Employee Assistance Program, and Tuition Reimbursement.
