What are the responsibilities and job description for the Hotel Front Desk Team Member position at Starfish & Beachfront Manor Hotels?
Job Summary
We are seeking a dedicated and enthusiastic Front Desk team member to join our team at our premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using phone systems and hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
- Support guest relations by building rapport with guests during their stay.
- Collaborate with other departments to enhance the overall guest experience.
- Utilize multi-line phone systems effectively for communication with guests and staff.
Requirements
- Previous experience in hospitality management or front desk operations is preferred but will train.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with phone systems and hotel management software is advantageous.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Outgoing, reliable, openminded and trustworthy as a team member.
- Excellent interpersonal skills to foster positive guest relations.
- Strong organizational skills and attention to detail in managing reservations and inquiries.
- A proactive approach to problem-solving in a fast-paced environment.
- Strong customer service skills with a focus on guest relations.
- Proficient in using front desk software and multi-line phone systems.
- Excellent phone etiquette and interpersonal skills.
- Good listener who enjoys helping guests discover all the visitor experiences that Lincoln City has to offer.
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $19