Service Delivery Analyst, Procure To Pay Operations (remote)

Now Brewing - service delivery analyst! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
As a service delivery analyst on the Service Desk, you will support internal customers from Sourcing, Planning, Accounts Payable and other Business Units in their Procure-to-Pay activities. This support spans global scale operations.
As a service delivery analyst, you will...
Achieve Results: Develop fluency in several systems (including Oracle, Ariba/SAP, Aravo, Pega, and Zendesk), supporting triage activities within Procure-to-Pay (P2P) workstreams.
Live our Mission & Values: Embrace a growth mindset and actively support Procure-to-Pay (P2P) leadership in sustaining a culture of growth, innovation, and adding value to customers and shareholders.
Help Others Succeed: Act as a key contributor in resolving complex or expediated requests, where end to end ownership and analytical skills are needed to provide solutions.
We'd love to hear from people with:
Functional knowledge and understanding of ERP systems (Oracle, SAP) 2-3 years' experience.
Experience in developing and using complex SQL queries or other similar data base tool 2-3 years.
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
Working knowledge of supplier lifecycle management, supply chain operations, contracting practices, and purchasing practices or invoicing practices
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week. [Note to Hiring Manager and Recruiter: This language must be included for SSC-tied roles when posting a role that is remote-eligible or hybrid-eligible. Please remove this language for region-based roles and for SSC-tied roles that are Office Based.]
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at