What are the responsibilities and job description for the Barista position at Starbucks at Hilton Garden Inn Wichita Downtown?
Description
Job title: Barista
Work Location: Wichita, KS
Division/Department: Food & Beverage
Reports to: FB Manager/SB Manager
Part Time / Full Time
Tasks: The Barista is not only responsible for making and serving its customers with coffee products, but also educating them about premium teas and coffees. Other responsibilities include:
• Welcoming and greeting customers and efficiently determining their needs and interest.
• Explaining and educating the customers about the different coffee products by explaining and presenting machines, and also demonstrating the operation of brewing equipment.
• Preparing and selling coffee products by closely following the prescribed preparation techniques and recipes for various coffee drinks like café, expresso, latte, espresso lingo and cappuccino.
• Attracting new customers and generating additional revenue, characterizing new and expanded products and services. • Sanitizing or cleaning utensils, work areas and equipment.
• Regularly checking the temperature of refrigerators, freezers or other heating equipment to make sure it functions properly.
• Ordering, receiving and stocking retail products or stock supplies.
• Setting up or restocking product displays.
• Serving prepared food such as cakes, biscotti, muffins or bagels.
• Listening to customer complaints and queries and addressing their concerns in an efficient yet friendly manner and reporting to the manager on duty without delay.
• Maintaining a prompt and friendly customer service. Activities:
• High School diploma or GED preferred
• 1 year experience preferred.
• Detail oriented and well organized.
• Excellent listening and verbal communication skills.