Credit & Collections Manager

SUMMARY: The Credit & Collections Manager will be responsible for establishing, implementing, and monitoring credit policies and procedures while leading the company’s collections strategy. This role plays a key part in managing credit risk, optimizing cash flow, and maintaining strong customer relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Operations:

• Develop, implement, and maintain credit policies, procedures, and internal controls.
• Evaluate customer creditworthiness and establish appropriate credit limits
• Monitor accounts receivable aging and proactively manage collection efforts.
• Partner with sales and operations teams to balance business growth with risk management.
• Resolve complex billing and collection issues with customers in a professional manner.
• Prepare and present regular reporting on AR performance, DSO, and credit risk exposure.
• Ensure compliance with applicable laws, regulations, and company policies.
• Identify process improvement opportunities to enhance efficiency and reduce risk

Customer Service:

• Respond promptly to vendor and field operations calls with professionalism and a positive attitude.
• Communicate with vendors to resolve invoice discrepancies accurately and efficiently. 
• Address vendor inquiries in a courteous, professional, and solution-oriented manner.

General Requirements:

• Maintains clear, professional communication with internal and external stakeholders. 
• Follows all safety protocols and uses equipment responsibly. 
• Represents the organization with professionalism and integrity. 
• Highly organized, dependable, adaptable, and detail-oriented with a strong work ethic. 
• Demonstrates strong written and verbal communication skills. 
• Prioritizes tasks effectively to meet changing deadlines. 
• Manages multiple responsibilities in a fast-paced environment. 
• Collaborates effectively within a team-oriented environment. 
• Engages in ongoing professional development and training. 
• Participates in meetings and organizational communications.
• Build positive working relationships with a customer-focused approach. 
• Maintains an organized workspace and professional appearance. 
• Demonstrates punctuality, reliability, and readiness to work. 
• Performs additional duties as assigned efficiently.

Education and/or Experience:  

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 5 years of experience in credit, collections, or accounts receivable management.
• Strong knowledge of credit analysis, risk assessment, and collections strategies.
• Experience developing and implementing credit policies and procedures.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and negotiation abilities.
• Proficiency in ERP systems and Microsoft Excel.

Computer Skills:

• Computer literate in Microsoft Office Suite preferred.

TRAVEL:

• This job does not require routine travel.

Salary : $80,000 - $100,000