Housing Navigator / Care Coordinator Bilingual Mandarin or Cantonese

Special Projects Engagement Specialist – California Pay Rate: $24.00–$25.00/hrPositions open: 2Position Type: Special Projects – 12-Month W2 Contract(renewal based on performance, project continuation, and health plan needs)Schedule: 9:00 AM – 5:30 PM PST, Monday–FridayModel: Field-Forward Hybrid (in-person outreach limited remote work)Language: Bilingual in English (Cantonese OR Mandarin OR Spanish)Star Nursing Services is hiring Special Projects Engagement Specialists to support member outreach, engagement, education, and retention across CalAIM Enhanced Care Management (ECM) and Community Supports programs.This role is essential for connecting with hard-to-reach Medi-Cal members, supporting initial enrollment, assisting with care transitions, and building trust with culturally diverse populations.Bilingual ability in Cantonese, Mandarin, or Spanish is preferred due to community needs. What You’ll Do• Conduct high-volume outreach to locate, engage, and support CalAIM members• Complete in-person field visits when members cannot be reached by phone• Assist members with ECM enrollment steps, service explanations, scheduling, and follow-up• Build rapport with members who experience medical, behavioral health, or housing challenges• Provide education on Enhanced Care Management (ECM) and Community Supports services• Coordinate with Care Managers, LCMs, Housing Navigators, and health plans• Document all outreach attempts and engagement outcomes in the EMR• Support hospital discharge outreach, transitions of care, and urgent engagement tasks• Participate in local events, community postings, and culturally aligned outreach strategies• Assist with MCP-related reporting, missed contacts, and engagement metrics• Help resolve barriers such as phone disconnection, unstable housing, or communication limitations Field ExpectationsThis is a field-forward engagement role:• Multiple in-person contact attempts each week• Travel to member homes, shelters, encampments, facilities, and community locations• Remote work limited to documentation and communication tasks• Requires flexibility to problem-solve in the field Required Qualifications• Care/Case Management experience required• Minimum 1 year experience in outreach, engagement, social services, CalAIM, health navigation, housing support, community work, or related field• Strong understanding of:– CalAIM– Enhanced Care Management (ECM)– Community Supports– Basic care coordination and referral support• Experience working with vulnerable, diverse, or hard-to-reach populations• Strong interpersonal communication and cultural sensitivity• Bilingual English (Cantonese OR Mandarin OR Spanish) Transportation Requirements• Unrestricted active California driver’s license• Valid auto insurance• Current vehicle registration• Reliable vehicle for field visits Technology Requirements• Intermediate proficiency in:– Microsoft SharePoint– Excel– Word– Teams– Adobe applications• Ability to navigate EMR/EHR platforms• Smartphone capability for field communication Minimum PC SpecificationsWindows 10 or higherMinimum 8GB RAM (16GB recommended)Intel i5 / AMD Ryzen 5 or higher256GB SSD or largerChromebooks not allowedScreenshot of system specifications required during interview Education• MA, CNA, AA/BA  in Social Services, Public Health, Human Services, Behavioral Health, or similar fields• Equivalent experience acceptedSales Experience is a plus Why This Role MattersEngagement Specialists are the connection point between members, services, and stability. Your outreach ensures CalAIM members receive support during critical moments—especially those who have difficulty engaging with traditional care teams.For additional information on CalAIM, please visit:https://www.dhcs.ca.gov/calaimCompany DescriptionStar Nursing is a Joint Commission Certified healthcare staffing agency with thousands of nationwide opportunities. Travel, direct hire, and temporary positions available, highest rates in the industry!

Salary : $24 - $25