Inside Sales Engineer

Company Description

Star Marketing, Inc., founded in 1999, is an independent manufacturing representative serving the industrial market across the Upper Midwest. With over 41 years of combined industry experience, the team supports sectors including pulp and paper, food processing, power, equipment manufacturing, refining, and ethanol production. The company partners with top-quality distributors in Wisconsin and Minnesota to deliver reliable, high-value products and solutions to customers.

Role And Responsibilities

The Inside Sales Engineer supports the sales team and customer service team by providing technical assistance, product expertise, and customer service to facilitate the sale of industrial process control products. This role involves working closely with customers to understand their technical needs, providing tailored solutions, generating quotes, and coordinating with external sales teams and suppliers.

Key Duties

• Provide in-depth technical assistance to customers, guiding them in selecting the right products for their applications.
• Interpret customer requirements and identify suitable products from the company's portfolio.
• Collaborate with manufacturers, customers, customer service and sales teams (outside and inside sales) to address product or application questions.
• Communicate with customers, manufacturers, and internal teams via phone and email.
• Prepare and deliver timely quotes and proposals based on customer specifications and project needs.
• Determine and advise on negotiating terms, pricing, and delivery timelines.
• Maintain accurate records of quotes, orders, and customer interaction using quotation software and Microsoft Outlook.
• Coordinate with suppliers for special product modifications, lead times, and pricing.
• Build and maintain strong relationships with clients, acting as a primary point of contact for technical support.
• Work closely with the outside sales team to ensure seamless customer service and follow up on leads and orders.
• Stay updated on industry trends, competitor offerings, and new product developments from represented manufactures.
• Develop and maintain a thorough understanding of the company’s product range
  
  

Qualifications And Education Requirements

• Education: Bachelor’s degree in Engineering (Mechanical, Electrical, Chemical, or related field) or equivalent work experience.
• Experience: 2 years in inside sales, technical sales, or application engineering in an industrial or manufacturing setting.
• Skills: Strong technical aptitude and ability to understand complex engineering concepts.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain relationships.
• Proficient in CRM and ERP software and Microsoft Office Suite.
• Problem-solving and customer service orientation.
• Self-motivated and results-oriented, with a proactive approach to sales and problem-solving.
• Ability to work independently as well as collaboratively in a team-oriented environment.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
  
  

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Office environment
• Regularly required to sit or stand, reach, bend and move about the facility
  
  

Benefits

• Health insurance
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance
  
  

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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