What are the responsibilities and job description for the Restaurant Manager position at Star Lanes Polaris?
Operations Manager supports the GM in all facets of the venue operation including the following but not limited to:
People
- Directly manages, develops and coaches FOH hourly employees and has the ability to recognize individual’s strengths and weaknesses
- Oversees the recruitment and hiring of hourly staff, in conjunction with the General Manager
- Ensures that all team members are successfully trained
- Facilitates proper communication between all departments; provides proper coaching and counseling to the team
- Ensures a positive and creative work environment for all team members and management
- Provides coordination (direction, motivation and coaching) to ensure proper levels of service are provided to guests
- Ensures that all product meets Star Lanes Polaris's high quality standards and guest expectations
- Enforces responsible alcohol service management, practices and training
Financial Management
- Ensures that venue budgetary goals are achieved
- Works in conjunction with the GM to build business through community involvement, marketing and networking
- Ensures that Food and Beverage COGs, controllable expenses and labor costs are within budgetary guidelines
- Monitors labor cost and team member scheduling on a pre-shift basis according to budgetary goals, while maintaining appropriate staffing levels to ensure quality guest experience
- Produces all financial reporting accurately and timely, through a manner that meets Lucky Strike's accounting standards
Venue Vibe and Ambience
- Responsible for the upkeep of the physical elements and atmosphere of the venue (i.e. music, lighting, temperature, cleanliness, line of sight, repair & maintenance of the “FFE” - furniture, fixtures, and equipment)
- Ensures team and guest safety, while maintaining an exciting environment with joyful energy
- Ensures that all Star Lane Polaris marketing and promotional programs are implemented and executed to Company standards
- Ensures that venue inspections are at, or above company standards; substandard items are addressed and corrected in a timely manner
Minimum Qualifications
- Minimum 3 years management experience in the Hospitality and/or Entertainment industry.
- Equivalent combination of the education and experience.
- Base knowledge of Legal and HR issues with regard to the hospitality industry. Federal, state and local laws regarding liquor, labor and health codes / statues.
- Computer literate
Star Lanes Polaris is an upscale entertainment and special events venue that provides a unique bowling, full-service restaurant, bar lounge and arcade. www.starlanespolaris.com
Why Star Lanes?
FUN! We add a whole other element other than your traditional food and beverage concept. With our friendly staff, industry leading bowling, bar lounge, live sports, arcade room, and chef-driven cuisine there is never a dull moment.
We are currently seeking an Operations Manager to manage all aspects of the day-to-day shift operations and activities of the venue, while focusing on guest experience and support of the venue team.