What are the responsibilities and job description for the Night Auditor position at STAR ISLAND MANAGEMENT CORP?
Job Details
Description
The night auditor will interact with our guests and ensure they have a great experience when staying at the resort. The Night Auditor will audit and verify all revenue and settlements daily and resort or reset systems as part of the end of day processes. At the same time, this position will continue the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guests room that meets their expectations. Night Auditors will also process guest departures providing gracious service while closing out accounts and again ensuring guest satisfaction
This night auditor position requires to be flexible on the schedule and be available on the following shifts: 6:00 pm to 2:00 am and 11:00 pm to 7:00 am. Most of the time will cover 6:00 pm to 2:00am and will cover 3rd shift as needed.
Job duties includes:
- Greet guests warmly and provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate.
- Assist guests with issues and complaints with empathy and a focus on guest satisfaction. Use supervisor support when necessary
- Verifies all revenue documentation and make corrections as needed.
- Ensures all revenue documentation is in compliance with established policies and procedures.
- Post all tickets/checks sent to night audit.
- Reconcile all settlements and revenue information
- Handle front desk operations and switchboard
- Resolve problems arising from guest complaints, reservation and room assignment activities.
- Reconcile daily receipts from all profit centers, including but not limited to: hotel operations, golf operations, sports center facilities
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Experience:
- Previous guest service and cashier experience required.
- Excellent written and oral communication skills required.
- Positive interpersonal skills required.
- Must be fluent in verbal and written English
- Proficiency in Microsoft Word, Outlook, and Excel.
- Some accounting experience required.
Qualifications
Qualifications
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand.
The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.