What are the responsibilities and job description for the Equipment Scheduler position at Star Group?
If you're looking to work for THE leading energy provider in the industry- look no further! Our goal is simple: provide our customers with the best products and services available in the markets that we serve. Our team is looking for an Equipment Scheduler to answer and follow up on inquiries for customers looking to replace their heating and air-conditioning equipment at home.
Responsibilities:
- Receive inbound calls and follow-up on warm leads of customers and referrals interested in our HVAC products.
- Assisting new and current customers with scheduling appointments for our Home Comfort Specialists to visit and provide a free in-home estimate.
- Enter and update new leads and opportunities into Salesforce.
- Manage multiple calendars and sort through scheduling conflicts.
- Maintain communication with current customers and Home Comfort Specialists.
- Identify opportunities to recommend additional service contracts.
Requirements:
- Must have prior customer service or scheduling experience.
- Must be comfortable with multi-tasking in a fast-paced environment.
- Must demonstrate excellent written and verbal communication.
- Strong problem solving skills and ability to collaborate with others.
- Proficient computer skills required.
- Salesforce or related CRM experience a plus, but we will train the right candidate.
- Bilingual also a plus, but not required.
Petro Home Services is proud to be an equal opportunity employer, and is committed to a drug and alcohol-free workplace.