What are the responsibilities and job description for the Customer Care Agent position at Star Group?
Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Care Agent. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues.
Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!
Responsibilities:
As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.
Specific duties include:
- Preparing account changes
- Troubleshooting and resolving customer issues
- Identifying and acting upon potential new sales opportunities
- Assisting with customer retention
- Working with other departments to ensure timely resolution of customer issues
- Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines
Requirements:
As a Customer Care Agent, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.
Specific qualifications include:
- High School Diploma or Equivalent
- 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
- Ability to work well in a fast paced environment
- Excellent telephone skills
- Strong troubleshooting abilities
- Solid negotiating skills
- Computer proficient
- Must be flexible for weekday and weekend shifts
Benefits:
As a Customer Care Agent, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
- Medical coverage (F/T staff)
- Dental coverage (F/T staff)
- Retirement Savings
- Plus more!
Build a rewarding career with an industry leader!
Apply now!
We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.