Program Monitor

FLSA: Non-Exempt

Reports to: Program Officer

Direct Reports: None

Shifts: Monday-Friday 12:00 AM - 6:30 AM or Weekends 6:00 PM - 12:00 a.m.; 12 AM - 6:00 AM

About Star Gospel Mission:

Founded in 1904 in Charleston, South Carolina, Star Gospel Mission exists to transform lives through Jesus Christ by compassionately providing resources for people experiencing hardships. The Mission provides housing, counseling, and other services to men facing homelessness, offers emergency assistance to individuals and families, and offers hope through the Gospel to anyone seeking spiritual transformation.

Job Summary:

Under the direction of the Program Officer, the Program Monitor gives overnight oversight to Mission guests staying in the lodge. The Monitor ensures safety, security, and compliance with Mission policies; maintains accurate records and logs; and keeps dorms neat and orderly. This position also keeps the General Manager informed of operations, personnel, and policy issues.

Dorm Monitor Duties (60%):

• Monitor guest activities to ensure safety and compliance with house rules.
• Check the security of windows and doors; make periodic facility rounds; record unique shift situations.
• Distribute laundry soap, towels, linens, and personal hygiene items.
• Open and close Mission doors at designated hours.
• Notify the General Manager of guests who do not check in.
• Ensure lodge areas are in proper order after guest departure.
  
  
  

Administrative & Custodial Duties (40%):

• Conduct bag checks to prevent weapons, drugs, or paraphernalia from entering the Mission.
• Answer the telephone and respond to inquiries about operations.
• Respond to emergencies calmly, initiating corrective actions per policy.
• Clean, sweep, and mop restrooms and other areas as needed.
  
  
  

Minimum Qualifications:

• High school diploma or GED required or equivalent combination of training and experience.
• Valid Driver’s License.
• Good decision-making skills and the ability to work with little supervision.
• Knowledge of basic math and proficiency in Microsoft Office.
• Ability to read, write, and communicate in English; Spanish bilingual skills are highly beneficial.
  
  
  

Physical Requirements:

• Ability to meet attendance requirements.
• Travel occasionally between Star Gospel Mission, partner agencies, and donation sites.
• Ability to lift and carry or push/pull 50–100 lbs frequently.
• Heavy mobility, including standing, walking, bending, climbing ladders or steps, and reaching.
  
  
  

Working Conditions:

• Work is performed in various environments with potential for exposure to noise, dust, dirt, and changing weather conditions.
  
  
  

Statement of Purpose:

This document provides descriptive information about the above Star Gospel Mission position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Star Gospel Mission reserves the right to make changes to this document as deemed necessary without providing advance written notice.

All employees recognize that Star Gospel Mission is a church and agree that they will do nothing as an employee of Star Gospel Mission to undermine its religious mission.