What are the responsibilities and job description for the Guest Services Associate position at Star Furniture Company, LLC?
About Star Furniture:
At Star Furniture, we know it’s not simply furniture. It’s Thanksgiving dinner, late-night chats, gameday get-togethers, and more. At Star Furniture, we set the stage for where life happens. With deep Texas roots, we’ve spent over 100 years perfecting a premium shopping experience—one that’s built on quality products, a broad selection, and honest practices. We put our customers first, and they feel it at every touchpoint.
WE’RE TOLD WE’RE DIFFERENT. AND WE AGREE—WE’RE DIFFERENT BY DESIGN.
Our Mission:
Our mission is to be the preferred home furnishings provider for Texas families who value style, quality, and affordability. By providing exceptional service to our guests and community.
Company Values
As a Company, we're guided by four core values. They impact our long-term strategy, day-to-day business interactions, and our relationships, while helping us stay true to ourselves and Vision.
INTEGRITY / SERVICE / ACCOUNTABILITY / RESPECT
About The Role:
The Guest Services Associate provides all guests with exceptional experience while finalizing their sales order.
Reports To: Store Management
Essential Functions:
- Finalizes sales order in a friendly and efficient manner.
- Provides all guests with an IT Guest Experience.
- Completes daily audits and Office Checklist.
- Assists guests with questions on their orders or accounts.
- Directs any guest issues and concerns with a sense of urgency to store management or Customer Care Center.
- Answers incoming calls and directs to the appropriate person/department.
- Perform daily audits to ensure accuracy of all open orders.
- Responsible for opening/closing procedures.
Requirements:
- At least one year of experience in a customer service environment.
- Cash handling experience.
- Excellent written and verbal communication.
Competencies:
- Aptitude for Technology.
- Problem Solver.
- Service Oriented.
- Good communication skills; reading and writing skills in English
- Excellent team player; actively contributes to a team and respects others.
- Emotional intelligence; understands yourself and others to build relationships.
- Dependable; accountable and is committed to work as scheduled.
- Flexible; open to new procedures and ability to adapt to changes.
Supervisory Responsibility: None.
Work Environment:
This position operates in a retail showroom environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, tablets and other office equipment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee may stand and/or walk up to 6-7 hours in an 8-hour workday.
Position Type / Expected Hours of Work:
This position requires at least 29/ hours per week as a part of standard retail schedule to include evenings, weekends and holidays.
What Star Offers:
- Generous Employee Discount
(waiting periods may apply to the above)