SYSTEMS ENGINEER - HEADQUARTERS

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.

As a Systems Engineer, the essential responsibilities include:

• Provide guidance and technical oversight for administrators.
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
• Communicate problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Respond to major incidents and act as a technical leader for restoring failed systems.
• Provide root cause analysis for major incidents and problem tickets.
• Participate in on-call rotation.
• Management of system data retention and redundancy.
• Actively engaged with the disaster recovery planning, preparation, and execution.
• Monitor IT infrastructure resources for performance, availability, and security.
• Provide after-hours support and implementation as needed.
• Research current technology trends, attend workshops, user meetings, and conferences, and complete technical training to identify emerging technology STAR may
• Evaluate processes to ensure practical application of industry best practices.
• Provide daily monitoring, maintenance, and administration of assigned IT systems, applications, serves, clients, and network devices.
• Resolve support incidents escalated by lower support tier and provide technical guidance to lower support tiers.
• Communicate problems and issues and key stakeholders, including management, development teams, end users, and unit leaders.
• Serve as a consultant to line of business managers and other stakeholders on the most efficient use of current applications.
• Evaluate new client system software, updates to client software, and deploy client software.
• Maintain and enhance performance of all new and existing systems, databases, and applications across the organization.
• Participate in Problem Management process.
• Continued involvement in System Patching as needed.
• Lead IT-specific projects from the project initiation through project closing stages.
• Lead assigned IT work for enterprise projects and communicate effectively with project managers.
• Follow IT Change Management processes for work performed.
• Consistently update ticket notes for project milestones and support issues.
• Provide support for assigned tickets, including escalation assistance as needed.
• Regularly review ticket queue and take ownership of unassigned tickets when needed.

Skills Needed

• Technical strength in the Microsoft ecosystem.
• Excellent oral and written communication skills.
• Ability to communicate at all levels of the organization.
• Strong project management, organizational skills, and attention to details.
• Demonstrated customer service orientation.
• High self-motivated and directed.
• Proven analytical and problem-solving abilities.

In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including, Affordable Medical/ Vision/ Dental Coverage • Flexible Dependent Care Account • Health Savings Account (with employer contributions) • Prescription Drug Plan • Employee Wellness Initiatives (physical/mental/financial) • Health Management Reimbursement  Program • Short Term/Long Term Disability • Life Insurance • Tuition Reimbursement • Competitive Pay and Bonus Program • 401k (with employer match) • Generous Paid Time off including 11 1/2 holidays.

** Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.